Guest Services Assistant Manager

The Health Museum; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Health Museum in Houston, also known as The John P. McGovern Museum of Health & Medical Science, seeks a store operations professional to oversee daily retail functions and guest experiences.

You will manage front desk, gift shop, and exhibits, handle cash/credit transactions, and drive sales with a guest-focused approach. Qualifications include a high school diploma (Associate’s preferred), 2+ years in retail with cash handling, and experience with Shopify/Altru.

Qualifications

• High school diploma or equivalent required; Associate’s preferred.
• Minimum 2 years of retail experience with cash handling skills.
• Self-motivated, enjoys customer interaction and leadership roles.
• Experience with e-commerce/POS platforms; Shopify and Altru preferred.
• Non-profit/museum experience is a plus; supervisory or lead experience is preferred.

Responsibilities

• Assist in daily museum store operations; ensure smooth opening/closing.
• Oversee guest experience across front desk, gift shop and exhibits.
• Manage POS systems (Altru, Shopify) and in-person transactions.
• Reconcile daily sales and prepare deposits; upsell and promote programs.
• Ensure staff adherence to cash handling and safety procedures.
• Promote programs, memberships and events to guests.

Skills

Retail experience

Cash handling

Customer service

Leadership

E-commerce/POS

Education

High school diploma or equivalent

Associate’s preferred

Tools

Shopify

Altru

POS systems

Job description

The John P. McGovern Museum of Health & Medical Science, also known as The Health Museum, is Houston’s most interactive science learning center and a member institution of the world-renowned Texas Medical Center.Located in the Museum District.The Health Museum encourages growing interest and regard for healthier lifestyles, fitness and good physical, mental and spiritual health.The Museum treasures Houston’s diverse population and welcomes individuals of all backgrounds.

Key Responsibilities:

Operations & Sales

• Assist in daily museum store operations, ensuring smooth opening and closing procedures.
• Oversee the entire guest experience.(front desk, gift shop and exhibits)
• Manage the point-of-sale system (Altru), Shopify and in-person transactions.
• Accurately handle cash, credit, and digital transactions; reconcile daily sales and prepare deposits.
• Support sales goals through upselling, promotions, and excellent customer service.
• Make sure staff is utilizing store Check-List.

Guest Support & Leadership

• Ensure staff compliance with cash handling, customer service, and safety procedures.
• Serve as acting manager in the absence of the Guest Services Manager.
• Interact with customers and resolve complaints or grievances.
• Understand and assist with transactions at the ticketing desk and in the store regarding the POS system, including accurately applying all refunds, discounts, and guest passes.
• Knowledgeably introduce guests to all current exhibits, programming and special events.
• Invite guests to provide feedback. Provide input on any issues, needs, and desires that would be beneficial to the overall success of the Museum.
• Adhere to all museum policies and procedures as outlined in The Health Museum.

Inventory & Merchandising

• Purchase inventory based on current trends, availability of products and customer interest.
• Manage ordering, receiving, pricing, and restocking merchandise.
• Maintain accurate inventory records through Shopify and other systems.
• Ensure merchandise displays are organized, engaging, and aligned with museum branding.
• Provide exceptional service to museum guests, members, and donors.
• Address guest inquiries, returns, or complaints with professionalism.
• Act as an ambassador of The Health Museum by promoting programs, memberships, and events.

Qualifications:

• High school diploma or equivalent required; Associate’s preferred.
• Dependable, Friendly, Leadership
• Minimum 2 years of retail experience, including excellent cash handling skills
• Self-Motivated and enjoys customer interaction
• Experience with e-commerce/POS platforms required, Shopify and Altru preferred.
• Non-Profit/Museum experience is a plus
• Supervisory or lead experience is strongly preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to stand for extended periods and lift up to 30 lbs.
• Flexibility to work some weekends, holidays and occasional evenings.