Guest Services Associate

Douglas J Sa; Grand Rapids (MI); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Douglas J Institutes & Salons in Grand Rapids is seeking a Front Desk Associate to ensure our guests have the best experience possible. You will check guests in/out, schedule appointments, manage guest flow, assist with retail purchases, and provide guest relaxation services such as hand and arm massages.

The role requires a friendly, charismatic personality, comfort with computers and a cash register, and the ability to learn new systems quickly.

Qualifications

• Strong customer service and communication skills.
• Ability to manage appointments and guest flow.
• Comfort with cash handling and basic POS systems.

Responsibilities

• Check guests in and out for services.
• Schedule appointments and manage guest flow throughout the day.
• Assist guests with retail recommendations and purchases.
• Offer guest relaxation experiences, such as hand & arm massages.

Skills

Customer service

Scheduling

Sales / retail

Cash handling

Tools

POS System

Computer skills

Job description

Description

Description

We laugh. A lot. Our days are filled with great music and beautiful hair and skin.

Your work matters because you make people feel beautiful inside and out. Work here means you take your craft seriously because you know how important that work is. We take it seriously by committing to making you the best you can be.

We hire nice, talented people who want to continuously learn and grow. Our team is like a family. We have integrity and are grateful for each other and never settle.

Front Desk Associate

Do you love beauty, fashion, and the salon industry? Are you passionate about providing great customer service and making retail product recommendations? If so, we have the job for you!

At Douglas J Institutes & Salons we are seeking a Front Desk Associate to help us ensure our guests have the best experience possible.

About the position:

We're seeking a Front Desk Associate who enjoys making our guests' day exceptional. You will help cultivate our guests' experience by:

• Providing a smooth check in and check out from their service(s)
• Scheduling appointments and managing guest flow throughout the day
• Assisting with retail recommendations and purchases
• Offer guest relaxation experiences, such as hand & arm massages.

Requirements

What We're Looking For:

• Ability and willingness to work a flexible schedule, including evenings and Saturdays. Typical shift is 8-hours.
• A serving heart and a charismatic, approachable personality
• High level of comfort using computers and a cash register, with the ability to learn new systems efficiently and effectively