Salon Guest Services Shift Leader

Douglas J Sa; Ann Arbor (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Product and service discounts

Assistance with parking costs

Affordable insurance benefits

401(k) with company match

Job summary

A local beauty salon in Ann Arbor seeks a Guest Services Shift Leader to oversee team operations and ensure exceptional guest care. You will be responsible for training the Guest Services team, managing daily operations, and providing outstanding customer experiences. Ideal candidates have strong leadership skills and previous retail or customer service experience. The position demands excellent organizational abilities and a polished, professional appearance. Full-time schedule including evenings and Saturdays is expected.

Qualifications

• Ability to coach and support the Guest Service team.
• Previous retail and/or customer service experience.
• Supervisory experience is a significant advantage.

Responsibilities

• Lead and train the Guest Services team.
• Oversee front desk operations and guest care.
• Manage cash handling and customer returns.

Skills

Strong leadership skills

Exceptional organizational abilities

Outstanding communication skills

Customer service experience

Education

High School diploma or equivalent

Some college or post-secondary education

Job description

Description

Join Our Team as a Guest Services Shift Leader

Are you passionate about delivering exceptional guest experiences? If so, we have an exciting opportunity for you at our Douglas J Ann Arbor Salon!

Why Douglas J?

We laugh. A lot. Our days are filled with great music and beautiful hair and skin.

Your work matters because you make people feel beautiful inside and out. Work here means you take your craft seriously because you know how important that work is. We take it seriously by committing to making you the best you can be.

We hire nice, talented people who want to continuously learn and grow. Our team is like a family. We have integrity and are grateful for each other and never settle.

About the Role:

As a Guest Services Shift Leader, you'll be a key member of our Salon’s leadership team, reporting directly to the Ann Arbor Regional Director. You will lead our Guest Services team and ensure the smooth operation of Guest Service operations. Your role is pivotal in upholding our commitment to providing exceptional guest care.

Your Responsibilities Will Include:

Leadership:

• Assist in training the Guest Services team, working closely with the Regional Director & Salon Coach.
• Oversee front desk operations, retail, and guest care.
• Prepare and organize the Guest Service schedule to ensure efficiency.
• Act as a liaison for technicians when the Director or Salon Coach are unavailable.
• Lead by example, setting high standards for the guest service team.
• Collaborate with Salon Leadership in managing retail and supply orders and timecard adjustments.

Guest Reservations:

• Provide outstanding customer care from the moment they walk in.
• Facilitate the guest experience through warm greetings, efficient check-ins, and seamless check-outs. Recommend and schedule next-visit appointments.
• Play a crucial role in salon opening and closing procedures.
• Manage cash handling, bank deposits, and customer returns.

Product & Service Knowledge:

• Maintain the aesthetic appeal of our retail area.
• Stay updated on the product lines and assist guests in selecting the right products for their needs.
• Participate in product knowledge training to offer expert recommendations.

Requirements

What We're Looking For:

• Strong leadership skills, leading by example.
• Ability to coach and support the Guest Service team in the Director & Salon Coach's absence.
• Previous retail and/or customer service experience is a must.
• Supervisory experience is a significant advantage.
• Exceptional organizational and multitasking abilities.
• Polished and professional appearance that aligns with the Douglas J and the Salon Industry.
• High School diploma or equivalent; some college or post-secondary education is a bonus.
• Self-motivated with outstanding communication skills.
• Attention to detail and a charismatic attitude.
• Reliable transportation for bank deposits.
• Flexibility to work a full-time schedule, including evenings and Saturdays.

Why You'll Love Being a Part of Our Team:

• Join a company with over 55 years of growth and success in the beauty industry.
• Enjoy product and service discounts.
• Assistance with parking costs
• Access affordable insurance benefits and a 401(k) with a company match.
• At Douglas J, we value diversity and are committed to fostering an inclusive environment for all team members.