Front Desk & Guest Experience — Flexible Hours

Douglas J Sa; Grand Rapids (MI); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Douglas J Institutes & Salons in Grand Rapids is seeking a Front Desk Associate to ensure our guests have the best experience possible. You will check guests in/out, schedule appointments, manage guest flow, assist with retail purchases, and provide guest relaxation services such as hand and arm massages.

The role requires a friendly, charismatic personality, comfort with computers and a cash register, and the ability to learn new systems quickly.

Qualifications

• Strong customer service and communication skills.
• Ability to manage appointments and guest flow.
• Comfort with cash handling and basic POS systems.

Responsibilities

• Check guests in and out for services.
• Schedule appointments and manage guest flow throughout the day.
• Assist guests with retail recommendations and purchases.
• Offer guest relaxation experiences, such as hand & arm massages.

Skills

Customer service

Scheduling

Sales / retail

Cash handling

Tools

POS System

Computer skills

Job description

Douglas J Institutes & Salons in Grand Rapids is seeking a Front Desk Associate to ensure our guests have the best experience possible. You will check guests in/out, schedule appointments, manage guest flow, assist with retail purchases, and provide guest relaxation services such as hand and arm massages.

The role requires a friendly, charismatic personality, comfort with computers and a cash register, and the ability to learn new systems quickly.