Guest Services Associate

SHK Asia Pacific; Beverly Hills (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

AKA Beverly Hills is seeking a Guest Services Associate to join our luxury residential team. The role focuses on delivering exceptional hospitality to residents, guests, and visitors, with duties ranging from reservations to concierge support.

A high school diploma and at least one year in luxury hospitality are required, along with strong problem solving and attention to detail. You will handle daily reports, coordinate move-ins/outs, manage inquiries via email/ALICE, and assist with a variety

Qualifications

• Requires a high school diploma or equivalent.
• Minimum 1 year of experience with a luxury hospitality organization.
• Strong problem solving and decision-making abilities.
• High attention to detail and ability to thrive in a fast-paced environment.

Responsibilities

• Complete daily shift reports.
• Deliver outstanding customer service to residents, guests, and visitors with hospitality and courtesy.
• Coordinate resident move-in and move-out materials.
• Introduce property services and amenities to new arrivals and follow up after settling in.
• Create and maintain reservations in the system and audit for accuracy.
• Respond promptly to resident messages via email and the ALICE platform.
• Manage resident folios and ensure PCI-compliant payments.
• Answer calls, assess needs, and direct to appropriate department.
• Customize and confirm all resident reservation requests.
• Follow up on housekeeping and maintenance requests as needed.
• Assist residents with concierge services including reservations and transportation.
• Provide property tours and room/showing introductions when applicable.

Skills

Customer service

Problem solving

Attention to detail

Thrives under pressure

Education

High school diploma or equivalent

Tools

ALICE platform

Job description

AKA Beverly Hills is hiring for a Guest Services Associate!

Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements.

We’re looking for someone with:

• A high school degree or equivalent.
• 1-year prior experience with a luxury hospitality organization.
• Problem solving and decision-making skills.
• Highly detail-oriented .
• Thrives in a fast-paced environment.

In this role you will be responsible for:

• Responsible for completing daily shift reports.
• Consistently provide outstanding customer service to current and prospective residents, guests, and visitors, demonstrating hospitality, professionalism, and courtesy at all times.
• Coordinating resident move-in and move-out materials.
• Introduce property services and amenities to new arrivals and follow up with a warm call once the resident has settled into their suite.
• Creating and maintaining reservations in the system.
• Auditing reservations to ensure reservation accuracy and all residents’ requests are in order to their arrival.
• Ensure all resident messages received via email and the ALICE platform are responded to promptly and courteously, maintaining a high standard of communication.
• Manage resident folios by accurately setting up and auditing charges, ensuring all payments are processed in accordance with AKA company policies and PCI compliance standards.
• Professionally answer and assess incoming calls to understand the caller’s needs, providing prompt assistance or directing to the appropriate department with a focus on delivering efficient, high-quality customer service.
• Call, confirm and customize all resident reservation requests to exceed residents’ expectations during their stay.
• Follow up with residents on housekeeping and/or maintenance requests once they have been completed.
• Assist residents whenever possible (i.e. making dinner reservations, contacting car service/taxi, etc).
• Handling, logging, and communicating delivery of packages.
• Assist residents with a variety of concierge services, including reservations, car rentals, airport transfers, and other special requests, ensuring personalized and attentive support.
• Provide a property tour and show room introduction when applicable.

PHYSICAL REQUIREMENTS:

• Must be able to lift up to 50 lbs.
• Sits, stands, bends, stretches, lifts items and moves intermittently during working

The hospitality industry requires varying schedules to support the business needs of the hotel.

ABOUT AKA Beverly Hills

The sleek furnished Beverly Hills apartments at AKA are distinct from any other luxury extended stay in Los Angeles. Situated at Crescent Drive and Wilshire Boulevard, AKA’s Beverly Hills luxury extended stay is an exclusive and contemporary residential oasis.

ABOUT SHK MANAGEMENT, D/B/A KORMAN COMMUNITIES, PARENT OF “AKA”

Built on a sound foundation of family values forged over a century ago, Korman Communities carries forward a name synonymous with integrity, market savvy, and proven performance in the real estate development, investment and operations arenas. Korman's reputation reflects four generations of dedication and business acumen, resulting in the construction of more than 40,000 single family homes, 6,000 condominiums, 16,000 apartments and townhouses, 4,000 hotel suites, and 2,000,000 square feet of commercial space.

Korman's original furnished apartment concept, conceived of fifty years ago – short-term, furnished apartments in a traditional multi-family residential setting – has evolved to an innovative residential hybrid for travelers and discerning business persons seeking flexible-stay furnished residences.

Today Korman Communities is a fully integrated, multi-dimensional real estate company with development, management, legal and financial capabilities operating throughout the United States. The portfolio is comprised of 20 properties under two brands – AVE suburban garden-style and mid-rise communities, and AKA urban high-rises in prime locations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.