Guest Services Associate

Futurecare Associates, Inc.; Baltimore (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

FutureCare Associates, Inc. is seeking a Guest Services Associate who will serve as the first impression of our facilities. The role requires a high level of professionalism and care, involving responsibilities like greeting visitors, answering calls, and managing operational tasks. Ideal candidates will possess a welcoming demeanor, strong customer service skills, and experience in a clerical or healthcare setting. This entry-level position offers competitive pay and excellent benefits in a supportive work environment.

Benefits

Competitive Pay

Excellent Benefits Package

Tuition Reimbursement

Employee Assistance

Matching 401K Plan

Qualifications

• Minimum 1 year of clerical or medical office experience required.
• Must have a welcoming personality and professional demeanor.
• Proven experience operating a multi-line phone system.

Responsibilities

• Greet all visitors, vendors, and other staff members.
• Explain Covid guidelines for entering the facility.
• Answer incoming phone calls and take messages.

Skills

Customer service

Clerical skills

Communication

Multitasking

Education

High school diploma or equivalent

Job description

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Overview

At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the First Impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day-day facility operations.

Overview

At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the First Impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day-day facility operations.

Voted 13 years in a row in The Baltimore Sun as "Top Workplaces" and recognized in US Newsweek as "Best Nursing Homes", FutureCare stands out as a leader in managing health care across a continuum of care. We embrace cultural diversity within our facilities and are known for recognizing hard work and dedication. Our team members are rewarded for their compassion and care. We offer a competitive Salary, Excellent Benefits Package, Tuition Reimbursement, Employee Assistance, and a matching 401K Plan.

• Competitive Pay $15.00 - 20.14/hr!***
  
  

Salary Disclosure Statement

The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately. Offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.

Responsibilities

• Greet all visitors, vendors, and other staff members to the facility
• Guide or direct all visitors to their proper location
• Explain all Covid guidelines and procedures for entering the facility
• Answers incoming phone calls. Take messages or forward calls to voice mail system
• Sort, organize and forward all mail to appropriate staff and residents
• Maintain visitor sign-in sheets on a daily basis
• Works closely with the Dietary department to assist with meal notices team member lunch payments
• Abide by the standards identified in FutureCare's Statement of Corporate Ethics and the Corporate Compliance Plan.
• Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned
  
  

Qualifications

• High school diploma or equivalent required
• A minimum of at least 1 year of clerical or medical office experience required
• Previous experience working in a skilled nursing facility or a medical facility a plus
• Must have a welcoming personality and a professional demeanor
• Exceptional customer service skills
• Proven experience operating a multi-line phone system
• Must be able to work independently or as part of a team
• Ability to maintain professional working relationships
• Highly detailed and organized with the ability to multitask
  
  

Equal Opportunity Employer

FutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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