Guest Services Associate

Emory Healthcare; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization that values your growth and well-being. As a Guest Services Associate II, you will play a crucial role in ensuring a welcoming environment for patients and their families. Your responsibilities will include assisting clinical teams, managing patient navigation, and providing excellent customer service. With a strong focus on mentorship and professional development, this role offers you the chance to thrive in a supportive atmosphere while making a meaningful impact on patient experiences. If you are passionate about healthcare and customer service, this is the perfect opportunity for you.

Benefits

Comprehensive health benefits

Student Loan Repayment Assistance

Family-focused benefits

Wellness incentives

Ongoing mentorship and leadership programs

Qualifications

• 3 years experience in customer service and/or healthcare environment.
• Experience working directly with patients and clinical teams.

Responsibilities

• Ensures a welcoming environment by greeting and assisting patients.
• Provides wayfinding assistance and communicates services.

Skills

Knowledge of electronic medical record and scheduling systems

Conflict management

CPR (Basic Life Support) certification

Ability to work independently

Telecommunication skills

Education

Associate degree

Tools

Microsoft Office

Customer databases

Job description

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorshipand leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Description

The Guest Services Associate II ensures a welcoming environment by greeting and assists clinical teams with patient navigation and excellent customer service upon patient arrival and during wait times.

JOB DESCRIPTION:

• Provides wayfinding assistance, communicates services and promptly responds to inquiries.
• Provides helpful, safe and supportive experience for all people entering the facility.
• Oversees entrances, arrivals at procedural areas, maintains designated areas and equipment (wheelchairs, PPE stations) and addresses customer service issues.
• Partners and supports clinical teams with efficient and safe patient flow, visitation and customer service.
• Responsible for providing a culture of excellence as well as culturally appropriate, compassionate care.
• Collaborates with team members to achieve patient experience goals and operational and strategic initiatives.
• Reports to Guest Services Supervisor/Manager.

SKILLS REQUIRED:

• Knowledge of electronic medical record and scheduling systems.
• Comprehend and interpret EHC policies impacting safety and customer service.
• CPR (Basic Life Support) certification preferred.
• Ability to work independently.
• Conflict management.
• Willing to travel to different locations

MINIMUM EXPERIENCE:

• 3 years experience in customer service and/or healthcare environment.
• Experience working directly with patients and clinical teams.
• Demonstrated proficiency in computer programs such as customer databases, Microsoft Office, scheduling and/or reservation systems.
• Demonstrated conflict management and problem solving skills.
• Telecommunication skills and proficiency using multi-line phone and cell phone.

MINIMUM EDUCATION:

• Associate degree or direct healthcare experience considered.

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet designated ambulatory practice. We are made up of 11 hospitals-4 Magnet designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [e-mail]. Please note that one week's advance notice is preferred.