Guest Services Associate

Earth Fare; Asheville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the food and beverage services sector is seeking a Guest Services Associate to join their team. This entry-level role is perfect for individuals who thrive in a dynamic environment and enjoy interacting with guests. You will be responsible for ensuring a warm welcome, managing check-ins and check-outs, and providing guests with essential information about amenities and services. If you have a passion for customer service and a desire to make a positive impact on guests' experiences, this opportunity is ideal for you.

Qualifications

• High School diploma and relevant hotel experience.
• Ability to handle high-pressure situations and guest objections.

Responsibilities

• Greet guests and make them feel welcome.
• Administer check-ins and check-outs efficiently.
• Provide accurate information and services to guests.

Skills

Customer Service

Communication Skills

Problem Solving

Initiative

Education

High School Diploma

Job description

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Essential Duties & Responsibilities

• Greet guests upon arrival and make them feel welcome.
• Administer check-ins and check-outs efficiently.
• Respond professionally and courteously to guests, providing accurate information and services.
• Maintain a friendly and warm demeanor at all times.
• Obtain necessary information for room reservations.
• Monitor VIP and special guest requests.
• Operate and understand the front desk computer system.
• Log and deliver messages, packages, and mail promptly.
• Be aware of current rate packages and promotions.
• Familiarize with all in-house groups and blackout dates.
• Ensure smooth check-in/out processes.
• Process guest payments accurately.
• Provide guests with information on transportation, dining, and amenities.
• Explain amenities during check-in.
• Complete shift tasks efficiently and thoroughly.
• Respond to guest inquiries professionally.
• Adhere to brand standards and company policies.
• Perform other duties as assigned.

Knowledge and Skills Required

• High School diploma and relevant hotel experience.
• Ability to handle high-pressure situations, guest objections, and disputes satisfactorily.
• Show initiative and anticipate guest needs.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Food and Beverage Services