Guest Services Associate (Club)

Hulsing Enterprises, LLC; Asheville (NC); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a friendly and dedicated Guest Services Associate to create a welcoming atmosphere for members and guests. In this part-time role, you will be the first point of contact, ensuring that everyone feels like part of the family. Your responsibilities will include greeting guests, answering inquiries, and maintaining the front desk. This position is perfect for someone who thrives in a fast-paced environment and enjoys providing exceptional customer service. Join a team that values community and connection, and make a positive impact every day.

Benefits

Free Silver Gym Membership

Discounted Family Membership

20% Discount on Apparel and Snacks

Qualifications

• Pleasant personality with a customer-oriented approach.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome members/guests at the front desk.
• Answer questions about events and reservations.
• Maintain a tidy and presentable front desk area.

Skills

Customer Service

Multitasking

Communication

Job description

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Front Desk Associate Responsibilities

We are looking for a pleasant Front Desk Associate to undertake all receptionist duties at our main entrance front desk. You will be the first and last “face” our members see as they arrive and leave, so it is essential to always acknowledge every member with a friendly greeting and farewell. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to multitask proficiently in a fast-paced environment and be able to work alone. A customer-oriented approach is required. The goal is to make members and guests feel like family because you are a part of this family atmosphere as well.

Additional Employee Benefits

• Free Silver (Gym, Group Fitness, Yoga and Spin) individual membership.
• Upgrade to Gold or Platinum or add family at a discounted rate.
• 20% discount on apparel, snacks and drinks.

Responsibilities

• Keep the front desk tidy and presentable with all necessary material (schedules, brochures, towels, etc.)
• Greet and welcome members/guests.
• Give farewell greetings as members/guests leave.
• Answer questions about events on property, schedules, reservations, etc.
• Answer all incoming calls and redirect them if necessary.
• Complete shift checklist.
• Multitask (greet, farewell, laundry, answer phones, make reservation, complete POS transactions, etc.)
• Check company email regularly.
• Be resourceful when needed.
• Make reservations for lap swimming, indoor and outdoor tennis.
• Check members/guest out for Golf.
• Register members for clinics, fitness events, swimming lessons, swim team, etc.
• Retain knowledge about member/non-member rates for reservations, clinics, fitness/swim events, etc.
• Retain and provide information for all policies, events, fees, and much more as you are usually the only person our members/guests interact with.
• Must be able to work independently and in a team setting.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Hospitality

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