Guest Services Staff - AEG Presents Great Lakes - Masonic Temple

AEG Presents; Detroit (MI); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a dynamic team at a leading entertainment company, where you will play a crucial role in ensuring guests have a memorable experience. As a Guest Services Staff member, you will be the face of the venue, providing exceptional customer service and support to guests. This role offers the opportunity to work in a fast-paced environment, interact with diverse audiences, and contribute to the success of various events. If you are reliable, team-oriented, and passionate about live entertainment, this is the perfect opportunity for you to shine and make a difference!

Qualifications

• Excellent interpersonal and communication skills are essential.
• Ability to lift 50 lbs. without assistance is required.

Responsibilities

• Provide a safe environment for guests and assist them with inquiries.
• Scan tickets and enforce venue policies during events.

Skills

Customer Service Skills

Interpersonal Skills

Conflict Resolution

Communication Skills

Ability to Work in Loud Environments

Education

High School Diploma

Job description

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

GUEST SERVICES - USHER/TICKET TAKER

Job Summary

Guest Services Staff will act as the primary provider of direct services to guests when they are inside the venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

Essential Functions

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.


• Operate the various coat check rooms within established guidelines and procedures at the venue.


• Scan tickets for entry into the venue, administer applicable wristbandsfor event entrance (21+, VIP Access, Private Event Access).


• Greet guests and resolve guest complaints, escalating concerns as necessary.


• Seat guests and assist ADA patrons.


• Enforce all policies and procedures of the venue. Complete all company and venue required trainings.


• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.


• Monitor venue during guest arrival and exit to comply with fire department safety regulations.


• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency


• Previous experience preferred, but not required


• Reliable, punctual, and regular in attendance


• Ability to work in a loud and fast paced environment


• Ability to de-escalate tense situations


• Ability to work in varying conditions


• Ability to lift 50 lbs. without assistance


• Excellent interpersonal and communication skills


• Positive attitude with superior customer service skills, and be team oriented


• Ability to stand, walk, and climb stairs for long periods of time


• Strong intrapersonal skills with an outgoing, friendly personality


• Strong listening and verbal communication skills


• Availability to work various hours: nights, weekends, and holidays as required.

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred


• Availability to work nights, weekends, and holidays as needed according to venue schedule.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.