Guest Services Representative

*US AMR-Jones Lang LaSalle Americas, Inc.; Chicago (IL); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle is seeking a Guest Service Representative to join our Experience Management (XM) team in Chicago. The role focuses on delivering exceptional guest experiences at the front desk, greeting tenants and visitors, and effectively coordinating with building management and security.

Responsibilities include signing in visitors, answering tenant inquiries, and providing accurate information while maintaining a professional, positive demeanor.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year experience in high-end hospitality, luxury retail, fine dining or related field.
• Professional demeanor and appearance.
• Positive and engaging personality in all work situations.
• Outstanding people skills.
• Ability to be flexible and adaptable.
• Strong organizational skills and ability to multi-task.
• Excellent oral and written communication skills.

Responsibilities

• Greet tenants and visitors at the reception desk in a courteous, professional manner.
• Sign in all authorized visitors per building policies and SOPs.
• Assist tenants with inquiries via phone and email throughout the day.
• Provide information and guidance to guests about building policies and services.
• Maintain orderly reception areas and report any security issues to management.

Skills

Customer service

Communication skills

Flexibility

Multitasking

Professional demeanor

People skills

Education

High school diploma

Tools

MS Office

Internet

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

Guest Service Representative

We are currently seeking a Guest Service Representative to join our Experience Management (XM) team.

Responsibilities

The main functions of the Guest Services Representative are to provide outstanding guest experiences in a customer service setting by courteously greeting all tenants and visitors to the reception desk, and as a guest services resource for the tenants and visitors to the property.

Front Desk Reception- Courteously greet all tenants and visitors to the reception desk- Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter- Contact tenants in courteous and professional manner when a guest is not pre-registered, in accordance with all building SOPs- Provide excellent service to all guests arriving at the building- Answer and respond to tenant phone calls and e-mails for assistance throughout the day- Provide guidance and information as requested from tenants and visitors to the building- Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management- Develop and maintain professional relationships with key employee and tenant contacts at the property and proactively investigate all events occurring or hosted by the property- Maintain service alert awareness and report any security issues to the designated security and/or management parties- Ensure work and reception areas are neat and orderly with all personal items stowed away (eating and drinking not allowed at work areas)- Foster a positive and professional work environment at all times- Any additional duties as assigned

Job Qualifications, Education and Experience

• High school diploma or equivalent
• Minimum of 1 year experience in high-end hospitality, luxury retail, fine dining or related field
• Professional demeanor and appearance
• Positive and engaging personality in all work situations
• Outstanding people skills
• Ability to be flexible and adaptable
• Strong organizational skills and ability to multi-task
• Excellent oral and written communication skills
• Ability to think quickly and efficiently when confronted with a client request
• Self-starter, motivated, takes initiative, and anticipates needs of others
• Computer literacy, specifically MS Office applications and Internet
• Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted

You’ll have a proven track record of results as we’ll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment. Most importantly, you’ll want to contribute to a diverse, supportive, and talented team.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 38,563.00 – 38,563.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site – Chicago, IL

Personalized benefits that support personal well-being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

Equal Opportunity & Legal Compliance

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.