Lobby Ambassador

Jones Lang LaSalle Incorporated; United States; On-site; USD 53,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking a Lobby Ambassador to welcome guests and provide hospitality-focused services within client workplaces. You will engage visitors, coordinate with facilities teams, and act as the resident expert on local dining and entertainment to enhance guest experiences.

The role requires a high level of customer service, strong communication skills, and the ability to multitask in a dynamic workplace. Schedule is Monday to Friday, 8am–5pm, on-site in San Jose, CA.

Qualifications

• HS diploma or GED required.
• 2-3 years of customer service or hospitality-related experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a passion for creating exceptional guest experiences.
• Proven ability to multitask and prioritize while maintaining accuracy and service quality.
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook).
• Flexibility and positive attitude when managing changing priorities.
• Professional demeanor with confidence and responsiveness in customer service situations.

Responsibilities

• Welcome guests and assist with arrivals, departures, and office orientations.
• Engage visitors, employees, and callers in a warm, helpful manner.
• Serve as a resident expert on local dining, hotels, attractions, and events.
• Proactively identify needs and deliver creative solutions.
• Coordinate with facilities management to ensure hospitality-focused service across departments.
• Act as central point of contact for campus information and wayfinding.
• Provide meeting support, reception services, and personal assistance as needed.

Skills

Customer service

Verbal & written communication

Interpersonal skills

Multi-tasking

MS Office proficiency

Education

HS diploma or GED

Tools

Microsoft Office

Job description

Lobby Ambassador – JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As a Lobby Ambassador at JLL, you'll be the welcoming face of our clients' workplaces, delivering exceptional experiences through proactive hospitality and face-to-face engagement. This client-facing role positions you as the central connection point for visitors, employees, and guests, where you'll blend hospitality expertise with workplace support to create seamless service from the moment someone arrives until they depart. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and as a Lobby Ambassador, you'll embody this through your genuine care, local expertise, and commitment to anticipating needs before they're expressed. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, empowering you to bring creative solutions to every interaction. You'll maintain a visible, engaging presence throughout the workplace while coordinating with facilities management teams to ensure hospitality-focused service delivery across all departments. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll serve as the resident expert on everything from campus wayfinding to local dining and entertainment, enriching every guest experience.

What your day-to-day will look like

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
• Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace
• Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
• Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
• Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
• Act as central point of contact for campus information, wayfinding, and activity coordination
• Provide meeting support, reception services, and personal assistance as needed

Required qualifications

• HS diploma or GED
• Minimum 2-3 years of customer service or hospitality-related experience
• Excellent verbal and written communication skills
• Strong interpersonal skills with passion for creating exceptional guest experiences
• Proven ability to multi-task and prioritize while maintaining accuracy and service quality
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
• Flexibility and positive attitude when managing changing priorities
• Professional demeanor with confidence and responsiveness in customer service situations

Preferred qualifications

• Experience in corporate hospitality or workplace services environment
• Knowledge of local area attractions, dining, and entertainment options
• Familiarity with facilities management operations and service coordination
• Experience with mail services and administrative support functions
• Background in event coordination or meeting support services
• Additional language skills to serve diverse clientele
• Experience with workplace technology platforms and information systems

Schedule: M-F 8am-5pm

Location: San Jose, CA (On-site)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 58,594.00 – 58,594.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Personalized benefits that support personal well-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits include

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL Privacy Notice and Equal Opportunity Information

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

U.S. Equal Employment Opportunity policy: Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.