Guest Services Agent

Jones Lang LaSalle Incorporated; Richmond (VA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated in Richmond, VA is seeking a Guest Services Agent to warmly greet guests and employees, manage lobby areas, and issue temporary badges. You will coordinate information, respond to inquiries, and support building operations in a fast-paced environment.

This on-site role emphasizes collaboration with facility teams, professional communication, and a focus on client satisfaction. Competitive benefits include 401(k) matching, medical/dental/vision, and paid time off.

Qualifications

• High school diploma or general education degree (GED); 2 years’ experience in Hospitality, Soft Services or Operations and/or knowledge of commercial real estate industry, preferred.
• Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Track record of initiative, integrity and good judgement.

Responsibilities

• Greet / host / provide support for guests, visitors and employees
• Issue temporary badges
• Building/Campus/Area information center
• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
• Organizes and maintains lobby / front desk areas
• Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms
• Submit work orders through appropriate channels
• Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management
• Works collaboratively within the facility management and transportation team
• Anticipates and responds to Client’s needs and concerns
• Identify potential risks and escalates, to ensure no incident or disruption to the Client’s operations

Skills

Customer service

Verbal & written communication

Multitasking

Collaborative

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Guest Services Agent will provide a welcoming approach to all employees and visitors while efficiently managing lobby areas to accommodate employee and guest needs. The role is client facing and the Guest Services Agent will provide friendly, knowledgeable and courteous first impressions to guests and visitors while anticipating needs. Various duties to include: verifying identity, visitor management (checking in and out) providing general information and directions. Reports to the Regional GSA Program Manager.

Key Responsibilities

• Greet / host / provide support for guests, visitors and employees
• Issue temporary badges
• Building/Campus/Area information center
• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
• Organizes and maintains lobby / front desk areas
• Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms.
• Submit work orders through appropriate channels
• Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management
• Works collaboratively within the facility management and transportation team
• Anticipates and responds to Client’s needs and concerns
• Identify potential risks and escalates, to ensure no incident or disruption to the Client’s operations

Qualifications

• High school diploma or general education degree (GED); 2 years’ experience in Hospitality, Soft Services or Operations and/or knowledge of commercial real estate industry, preferred.
• Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Track record of initiative, integrity and good judgement.
• Highly collaborative with strong interpersonal skills.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Strong Customer Service skills.
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access).

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site –Richmond, VA

Expected compensation for this position: 48,131.00 – 48,131.00 USD per year

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.