Guest Services Ambassador

Mt. Washington Pediatric Hospital; Florida; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Employee discount

Health insurance

Paid sick time

Paid time off

Paid training

Referral program

Tuition reimbursement

Vision insurance

Job summary

Ocean Partners Hospitality is hiring a Front Desk Clerk for Best Western Oceanfront and Days Inn locations in Cocoa Beach. The role greets guests, handles check-in/out, and coordinates guest services in a fast-paced hospitality environment.

The position offers full-time hours, non-exempt status, and opportunities to assist guests with reservations and local services. A high school diploma is required, with a college hospitality degree preferred.

Qualifications

• High school diploma or equivalent required.
• College degree in hospitality, business administration, or similar preferred.

Responsibilities

• Greets guests in person or by phone and assists with check-in and check-out.
• Assigns rooms and keys; maintains room availability.
• Collects and delivers messages to guests and prepares bills for visits.
• Answers inquiries regarding hotel areas and services; assists with bookings.
• Controls safety and security by following procedures and reporting suspicious activity.
• Plays a role in coordinating restaurant, transportation, and entertainment reservations.
• Maintains accurate hotel records and occupancy reports.

Skills

Stress management

Teamwork

Guest focus

Thoroughness

Time management

Education

High school diploma or equivalent

College degree in hospitality or related field

Job description

• Base Pay $15.00 - $18.00 / Hour
• Job Category Front Desk Agent, Guest Services Ambassador, Front Desk Associate
• Industry Hospitality, Service, Guest Relations
• Employee Type Non-Exempt FT
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone] Ex:377

OCEAN PARTNERS HOSPITALITY is a local company that is always looking to add excellent new associates to our team. Ocean Partners Hospitality owns and operates the Hampton Inn by Hilton, Courtyard by Marriott, Best Western Oceanfront, and Days Inn, all located in Cocoa Beach. Together these hotels fulfill the lodging needs of the area's varied visitors. For the past 24 years, our company has been committed to providing the highest level of employee satisfaction through offering a great benefits package, performance incentives, a thorough training program, and a commitment to promote from within.

Best Western Oceanfront and Days Inn are hiring.

Requirements

The Hotel Front Desk Clerk greets and welcomes guests to the establishment, making them feel comfortable in their environment.

Essential Functions

• Recognizes and greets the guest upon entry into the lobby or on the telephone.
• Assign rooms and keys.
• Maintains room availability.
• Collects and distributes messages for guests.
• Prepares bills and collects payments for visits.
• Assists in solving billing discrepancies.
• Answers inquiries regarding hotel areas and services.
• Secures patrons’ valuables in the safe.
• Provides security for guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines, and reporting suspicious activity by guests or others.
• Makes restaurant, transportation, and entertainment reservations and arranges for taxi or shuttle services as required.
• Maintains hotel records.

• Stress Management/Composure.
• Teamwork Oriented.
• Guest Focus.
• Thoroughness.
• Time Management.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment, public and non-public spaces, including guest rooms. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The work area may occasionally be noisy.

Physical Demands

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully.

The employee is required to stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 25 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.

Position Type

This is a full-time Non-Exempt.

Travel

No travel is expected for this position.

Required Education and Experience

High school diploma or equivalent.

Preferred Education and Experience

College degree in hospitality, business administration, or similar.

Additional Eligibility Qualifications

None is required for this position.

EEOE Statement

This company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics, in addition to federal law requirements.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

401(k)

• 401(k) matching
• Dental Insurance
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance