Guest Services Ambassador

asmglobal; Columbus (OH); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

Legends Global is hiring a Guest Services Ambassador for the Greater Columbus Convention Center in Columbus, OH. You will greet guests, provide information, and guide them to destinations while coordinating with staff and vendors to ensure a memorable visit.

Past customer service experience is required; POS experience is a bonus. The role requires flexible scheduling including evenings, weekends, and holidays, and involves handling transactions and mobility equipment as needed.

Qualifications

• At least six months of customer service experience.
• POS experience is a bonus.
• Strong commitment to customer service and professionalism.

Responsibilities

• Greet guests, answer queries, and provide directions within the venue.
• Guide visitors to destinations and share information about amenities.
• Handle transactions, retail tasks, and equipment like scooters or wheelchairs.
• Stay connected via two-way radio with management, security and staff.
• Assist with scheduling, including evenings, weekends, and holidays.

Skills

Customer service

Interpersonal skills

Oral communication

Written communication

Tools

POS system

Job description

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Ambassador at the Greater Columbus Convention Center. As a Guest Services Ambassador, you’ll ensure every guest's visit is a memorable one. Your role is a blend of navigator, information expert, and hospitality extraordinaire. Get ready to shine as you interact with clients, facility staff, in-house concessionaires, and an array of individuals who contribute to the magic of Greater Columbus Convention Center.

Essential Duties and Responsibilities

• Be the welcoming face of assistance, meeting and greeting guests, and offering answers to their queries.
• Operate in the Guest Services Areas, guiding visitors to their desired destinations within and outside the facility. You'll be the go-to source for building and event details, as well as a fountain of knowledge regarding various amenities and services.
• Provide information about local gems such as shopping, dining, nightlife, sports, and tourism attractions—all conveniently within walking distance.
• Complete a range of tasks, from administrative duties like retail transactions, copying, faxing, and printing to managing scooter and wheelchair rentals.
• Stay connected via a two-way radio, ensuring seamless communication with management, security, and staff.
• The excitement never stops in the hospitality industry. Expect varying schedules, including evenings, weekends, and holidays, to accommodate the dynamic demands of the facility.
• Availability to work both evenings and daytime/morning shifts essential.
• Initiate contact with guests within 10 feet, radiating positivity with a smile, a cheerful "Good Day," or lending a helping hand.
• Offer solutions to guest complaints and concerns and follow up to ensure their absolute satisfaction.
• Embrace interacting with large groups or addressing individual guest needs.
• Understand the importance of meticulous customer service, believing wholeheartedly that "The Magic is in the Details."
• Be ready for all other duties that come your way—every day brings a new opportunity to shine!

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bring at least six months of customer service experience to the stage. Previous POS experience and your unwavering commitment to customer service is a bonus.

Skills and Abilities

• Basic computer and internet navigation skills
• Ability to interpret schedules and maps.
• Professional appearance
• Strong interpersonal, oral, and written communication skills
• Command of the English language, coupled with excellent telephone etiquette
• Must have eye/hand coordination and manual dexterity.
• Must be able to listen, hear, and respond to guest inquiries. Ability to distinguish letters, numbers, symbols, and colors.
• Must be able to work independently and maintain a positive attitude within a busy environment.
• This position requires the ability to work effectively with diverse groups of people on all levels.
• Must be able to have a good relationship with co-workers, customers, vendors, and visitors to the facility.
• This position requires the ability to respond politely to all individuals and work well as a collaborator.
• Must be self-motivated, and flexible to immediate changes.
• Excellent record of dependability and reliability

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location:

On Site (Greater Columbus Convention Center/Columbus, OH)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires mobility. Position requires prolonged periods of standing on, and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing. Ability to lift to fifty pounds.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.