Guest Services Agent: Welcoming Stays & Reservations

Page Mechanical Group, Inc.; Arizona; On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health, Vision, & Dental

Discounted Site Rent, FHU

Paid Holidays, PTO Vacation, 401kMatch

Job summary

Page Mechanical Group, Inc. is seeking a proactive Guest Services Agent for our Rock Springs resort in Arizona. You’ll greet guests, handle check-ins/outs, reservations, and guest inquiries to ensure a smooth outdoor hospitality experience.

Responsibilities include concierge services, cash handling, booking stays across company properties, and coordinating with departments to deliver exceptional service. Flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• Undertakes guest interactions with courtesy and professionalism.
• Maintains accurate guest profiles, reservations, and records.
• Handles phone inquiries and reservation processing with attention to detail.

Responsibilities

• Ensures efficient check-in/check-out for all guests.
• Exemplifies hospitality standards and anticipates guest needs.
• Gathers guest information to build personalized service.
• Assists guests with reservations and inquiries across the company portfolio.
• Coordinates with departments to fulfill guest requests and maintain service quality.
• Performs cash handling and processes payments accurately.
• Contributes to marketing materials and resort communications as needed.

Skills

Guest service excellence

Reservation systems

Phone etiquette

Cash handling

Concierge services

Multitasking

Job description

Page Mechanical Group, Inc. is seeking a proactive Guest Services Agent for our Rock Springs resort in Arizona. You’ll greet guests, handle check-ins/outs, reservations, and guest inquiries to ensure a smooth outdoor hospitality experience.

Responsibilities include concierge services, cash handling, booking stays across company properties, and coordinating with departments to deliver exceptional service. Flexible schedule including evenings, weekends, and holidays is required.