Guest Services Agent — Welcome, Guide & WOW Guests

Pyramid Global Hospitality; Kennebunkport (ME); On-site; USD 24,796 - 26,174; Full time

Job summary

The Colony Hotel in Maine, part of Pyramid Global Hospitality, is seeking a Guest Services Agent. You will greet guests, assist with luggage, and share knowledge about the hotel and local area to ensure a memorable stay.

Ideal candidates bring strong customer service, a friendly personality, and the ability to work in a fast-paced environment while collaborating with team members to deliver personalized service.

Qualifications

• At least 1 year in a customer service role with high guest interaction.
• Valid driver’s license with no major infractions (6 months).
• Hospitality industry experience is a plus.

Responsibilities

• Welcome guests and assist with luggage and directions.
• Provide engaging, high-quality guest service and information about hotel amenities and local area.
• Escort and orient guests to the front desk for check-in and assist with parking as needed.
• Maintain a clean, organized entrance area and contribute to a personalized guest experience.

Skills

Customer service

Teamwork

Communication

Problem solving

Job description

The Colony Hotel in Maine, part of Pyramid Global Hospitality, is seeking a Guest Services Agent. You will greet guests, assist with luggage, and share knowledge about the hotel and local area to ensure a memorable stay.

Ideal candidates bring strong customer service, a friendly personality, and the ability to work in a fast-paced environment while collaborating with team members to deliver personalized service.