Guest Services Agent — Resort Front Desk

Millennium Hotels and Resorts; Scottsdale (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Hotel room discounts

Employee assistance program

Job summary

The McCormick Scottsdale, part of Millennium Hotels & Resorts, is seeking a welcoming Front Desk Clerk to greet guests, check in/out, and handle reservations with accuracy and courtesy.

Responsibilities include answering inquiries by phone and email, coordinating with housekeeping and other teams, processing payments, and upselling services to enhance guest experiences while maintaining records and ensuring security and confidentiality.

Qualifications

• Greet guests with warmth and professionalism.
• Provide accurate information and assist with inquiries.
• Perform guest check-ins and check-outs efficiently.
• Verify reservations, IDs, and payment methods.
• Handle guest requests and resolve issues promptly.

Responsibilities

• Greet guests in a friendly, professional manner and provide exceptional customer service throughout their stay
• Perform guest check-ins and check-outs efficiently while verifying reservations, identification, and payment methods
• Answer phone calls, emails, and guest inquiries regarding hotel services, amenities, rates, and local attractions
• Process room reservations, modifications, cancellations, and special requests accurately in the property management system
• Handle guest complaints and service issues promptly, escalating concerns when necessary to ensure guest satisfaction
• Maintain accurate guest records, billing information, and daily financial transactions
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet hotel standards
• Monitor room availability and assist with upselling room types, packages, and hotel services when appropriate
• Balance cash drawers, prepare reports, and follow hotel policies regarding security and guest confidentiality
• Support overall hotel operations by assisting guests with directions, transportation arrangements, and other hospitality needs

Skills

Hospitality mindset

Customer service

Communication

Team coordination

Adaptability

Education

High school diploma or equivalent

Job description

The McCormick Scottsdale, part of Millennium Hotels & Resorts, is seeking a welcoming Front Desk Clerk to greet guests, check in/out, and handle reservations with accuracy and courtesy.

Responsibilities include answering inquiries by phone and email, coordinating with housekeeping and other teams, processing payments, and upselling services to enhance guest experiences while maintaining records and ensuring security and confidentiality.