Rental Cashier, Winter 26/27
Alterra Mountain Company
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Benefits offered by this job
Job summary
Crystal Mountain, part of Alterra Mountain Company, is seeking energetic Rental Cashiers to be the first and last hello for guests and to facilitate efficient rentals from check-in to return.
Ideal candidates are friendly, organized, and thrive in a fast-paced environment, with strong communication and multitasking abilities, ensuring memorable guest experiences on the mountain.
Qualifications
- Energetic, dependable, guest-focused.
- Strong communication and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
Responsibilities
- Welcome guests and provide exceptional customer service throughout the rental experience.
- Process rental transactions, retail purchases, reservations, and payments with the POS system.
- Help guests choose appropriate equipment based on age, ability, terrain, and conditions.
- Suggest upgrades and add-ons such as High Performance and Demo gear, helmets, outerwear, and accessories.
- Answer questions about rental equipment, pricing, and policies.
- Verify guest information and ensure waivers are completed correctly.
- Maintain cash drawer accountability and reconcile transactions.
- Assist with online reservations, changes, and inquiries.
- Collaborate with technicians to ensure equipment is prepared and delivered.
- Keep cashier areas and displays clean and organized.
- Restock merchandise and supplies as needed.
- Manage guest flow during peak times with a positive attitude.
- Resolve routine concerns and escalate complex issues.
- Follow cash handling, safety, and confidentiality policies.
- Support other Rental and Retail operations as needed.
Skills
Tools
Job description
Seasonal
Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
BIG PEAKS, BIGGER PERKS
Employee perks:
- Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
- + Free Alterra season pass for spouse and dependents 25 & under
- 50% off window ticket price at IKON partner resorts
- Free access to Alterra Mountain destinations during time off
- Free ski-referral letters for employees to use at other mountain resorts during time off
- Free friends & family day-ski vouchers (Periodic allotment)
- Discounts on Ski & Snowboard Lessons
- Discounts on Ski & Snowboard Rentals
- Discounts on Gear Tune-Ups
- Discounts on Food & Beverage
- Discounts at Crystal Mountain Retail shops
- Free Crystal branded swag
- Pro deals on gear with 100s of brands
- Discount Marketplace
- Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
- Employee-only Night Skiing events
- Employee Housing Available for eligible positions
- Accrued paid time off for eligible positions
- Group health insurance for eligible positions
- 401K benefit and generous match with immediate vesting for all staff members over 18
- Opportunities for growth, advancement, and year-round employment
Position Title: Rental Cashier
Business Unit: Rentals
Position Reports to: Rental & Retail Sr. Managers
Positions Reporting to this Role: None
Location: Crystal Mountain, Washington
Wage Range: $20.00 -$21.00
FT & PT positions available
Crystal Mountain is the Pacific Northwest's premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world's most aspirational brands.
A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.
Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.
We are here to shape the future of mountain adventure.
We Embrace Empowerment
We Honor Authenticity
We Cultivate Collaboration
We Prioritize Purpose
Crystal Mountain is seeking energetic, dependable, and guest-focused individuals to join our Rental Team. As a Rental Cashier, you will be one of the first and last points of contact for our guests, creating a welcoming and efficient rental experience from check-in through equipment return.
The ideal candidate is friendly, organized, and thrives in a fast-paced environment. Rental Cashiers assist guests throughout the rental process by accurately processing transactions, managing reservations, recommending rental products and accessories, and providing exceptional customer service. Success in this role requires strong communication skills, attention to detail, the ability to multitask, and a commitment to creating memorable guest experiences.
- Welcome guests and provide exceptional customer service throughout the rental experience.
- Accurately process rental transactions, retail purchases, reservations, and payments using the point-of-sale (POS) system.
- Assist guests in selecting the appropriate rental equipment based on age, ability level, terrain preference, and current conditions.
- Recommend upgrades and additional products, including High Performance and Demo equipment, helmets, outerwear, accessories, and other rental add-ons.
- Answer guest questions regarding rental equipment, pricing, policies, resort services, and mountain information.
- Verify guest information and ensure rental agreements and waivers are completed accurately.
- Maintain cash drawer accountability and accurately reconcile transactions.
- Assist with online reservations, modifications, cancellations, and guest inquiries.
- Work collaboratively with technicians and rental staff to ensure equipment is prepared and delivered efficiently.
- Maintain a clean, organized, and professional work environment, including cashier stations, guest waiting areas, and merchandise displays.
- Restock retail merchandise, rental forms, and operational supplies as needed.
- Help manage guest flow during peak business periods while maintaining a positive attitude.
- Resolve routine guest concerns professionally and elevate more complex issues to supervisors when appropriate.
- Follow all company policies regarding cash handling, safety, security, and guest confidentiality.
- Support other Rental and Retail operations as business needs require.
- Perform other duties as assigned.
- Ability to learn and effectively use point-of-sale (POS) systems, rental software, and other computer programs.
- Basic cash handling and mathematical skills.
- Strong customer service and interpersonal communication skills.
- Ability to communicate clearly and professionally with guests, coworkers, and supervisors.
- Ability to learn and retain knowledge of rental equipment, retail products, services, pricing, and promotions.
- Basic mechanical aptitude and willingness to learn the operation and function of ski and snowboard equipment.
- Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
- Ability to work independently while contributing to a collaborative team environment.
- Excellent attention to detail and accuracy when processing transactions and reservations.
- Ability to remain calm, positive, and professional during busy periods and while resolving guest concerns.
- Ability to stand and walk for extended periods throughout the workday.
- Ability to lift and carry up to 30 pounds and perform repetitive bending, reaching, and lifting.
- Ability to work a flexible schedule, including weekends, holidays, evenings, and peak vacation periods.
- Willingness to work in a winter resort environment and adapt to changing business needs.
- Previous skiing or snowboarding knowledge is preferred but not required.
- This position requires us to work evenings, weekends and holidays while in operation.
- Manual dexterity to operate a computer and other common office equipment on a constant basis.
- Ability to work for extended periods of time standing, reaching, and speaking on a constant basis.
- Math, cash register and currency skills
- Positive attitude with strong guest services and communication skills a must
- Abides by all Crystal Mountain employment guidelines
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
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