Guest Service Agent

Stonebridge Companies; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Guest Service Agent in Los Angeles, California. This role involves ensuring smooth check-in and check-out, maintaining guest records, and providing outstanding service. Key responsibilities include greeting guests, verifying credit, managing reservations, and assisting with inquiries.

The ideal candidate will have experience in hotel guest services, strong communication skills, and the ability to handle cash. Benefits include medical coverage, PTO, and 401(k) matching.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Strong organizational skills with attention to detail.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts.

Skills

Customer service

Communication

Problem-solving

Organization

Proficiency in Word and Excel

Tools

Property management systems

Job description

Job Summary

The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Essential Functions and Duties

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Required Experience, Education, and Skills

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Work Environment

Primarily indoor work within the hotel’s front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule required, including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications will be evaluated based on qualifications and the ability to meet the position's requirements.

Benefits

• Medical, dental, and vision coverage
• PTO
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks