Guest Services Agent

Stonebridge Companies; Golden (CO); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Tuition aid

Travel perks

Job summary

Stonebridge Companies in Golden, Colorado seeks a Guest Service Agent to manage guest check-in and check-out procedures, maintain records, and provide exceptional service.

The ideal candidate has hotel experience, strong communication skills, and proficiency in property management systems. They will be responsible for handling inquiries, payments, and reservations while ensuring guest satisfaction in a flexible work environment.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Compute bills, collect payments, and make change for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Problem-solving

Basic bookkeeping

Organizational skills

Tools

Property management systems

Microsoft Word

Microsoft Excel

Job description

City, State: Golden, Colorado

Title: Guest Service Agent

Location: City, State

FLSA: Exempt/Non‑Exempt

Status: Part‑time, full‑time, seasonal, on‑call

Reports to: Front Office Manager

Pay Range: $19–$20/hr

Job Summary

The Guest Service Agent is responsible for ensuring smooth check‑in and check‑out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check‑out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest‑reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Required Experience, Education, and Skills

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem‑solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Work Environment

Primarily indoor work within the hotel’s front desk and lobby areas. Requires standing and walking for long periods. Must be able to lift and carry up to 10 lbs occasionally. Flexible schedule required, including availability for evening, weekend, and holiday shifts.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Contact

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position’s requirements.

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Job Availability

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-04-03.