Guest Services Agent - Luxury Front Desk

Davidson Hospitality Group; Miami (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Hotel discounts

401K match

Paid time off

Job summary

Nobu Hotel Miami Beach is seeking a Front Desk Agent to warmly welcome guests and ensure smooth arrivals and departures in a luxury setting. You will handle check-ins/outs, provide recommendations, and collaborate across departments to deliver memorable experiences.

Ideal candidates have hospitality experience, strong communication and cash handling skills, and the ability to work flexible hours including evenings and weekends. Join a prestigious team at a renowned location on Collins Avenue.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs with accuracy.
• Respond promptly to guest inquiries and resolve issues with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments for seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Cash handling

Communication

Problem solving

Organization

Multitasking

Flexibility

Education

High School diploma or equivalent

Tools

PMS software

Job description

Nobu Hotel Miami Beach is seeking a Front Desk Agent to warmly welcome guests and ensure smooth arrivals and departures in a luxury setting. You will handle check-ins/outs, provide recommendations, and collaborate across departments to deliver memorable experiences.

Ideal candidates have hospitality experience, strong communication and cash handling skills, and the ability to work flexible hours including evenings and weekends. Join a prestigious team at a renowned location on Collins Avenue.