Front Desk Agent | Playa Largo Resort & Spa

Shaner Hotels; Key Largo (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Shaner Hotels seeks a Front Desk Associate for Playa Largo Resort & Spa in the Florida Keys to deliver exceptional guest service, handle check-ins/outs, and provide local information.

This role requires a high school diploma, at least one year of customer service experience (hotel experience preferred), and strong communication skills; bilingual English/Spanish a plus. We value professionalism and a commitment to creating memorable experiences.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to guests in a friendly, professional manner.

Skills

Customer service

Communication

Bilingual English/Spanish

Cash handling

Education

High school diploma or equivalent

Tools

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exceptional opportunity at the award-winning Playa Largo Resort & Spa, Autograph Collection, located in the breathtaking Florida Keys.

This premier luxury waterfront resort offers an unforgettable guest experience and an outstanding workplace for hospitality professionals seeking to grow their careers.

Our 175-room resort features elegantly appointed guest rooms and suites, 10 private bungalows, an exclusive three-bedroom beach house, a private marina with boat ramp, a full-service spa and salon, fitness center, sports courts, and beautifully landscaped event spaces, including a grand ballroom, private courtyard, and picturesque wedding lawn.

As one of the Florida Keys' premier event destinations, Playa Largo hosts everything from luxury weddings and social celebrations to corporate meetings and conferences. Guests also enjoy an exceptional culinary experience with four distinctive restaurants and bars, including an upscale steakhouse, fresh seafood restaurant, ceviche and sushi bar, pool and beach bar, sunset terrace, in-room dining, and a full-service banquet and catering operation.

If you're passionate about luxury hospitality and delivering world-class guest experiences, Playa Largo Resort & Spa offers an outstanding opportunity to build your career with Shaner Hotels. Join an award-winning team dedicated to excellence, innovation, and creating unforgettable experiences in one of the most beautiful destinations in the world.