Front Desk Agent | State College Williamsburg Square Hampton Inn

Shaner Group; Woodycrest (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Shaner Hotels in State College, PA, is seeking a Front Desk Associate for the Hampton Inn & Suites State College at Williamsburg Square. You will welcome guests, perform check-ins and check-outs, and provide information about local attractions to ensure a smooth, enjoyable stay.

The role requires at least a high school diploma and strong customer service skills; bilingual English/Spanish is a plus. We offer varied shifts, some weekends/holidays, and opportunities to grow within the Shaner Hotels

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Skills

Customer service experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Shaner Hotels has an exciting opportunity at our 72-room Hampton Inn & Suites State College at Williamsburg Square! Located in the heart of Happy Valley, our unique Colonial-style hotel blends the charm and character of the Revolutionary period with the comfort and convenience of modern amenities.

Our beautifully designed property offers guests a one-of-a-kind experience with a historic atmosphere and a welcoming environment. Conveniently located near many of State College's top destinations, our hotel is just one mile from Penn State University and only four miles from downtown State College, making it an ideal location for both business and leisure travelers.

The Hampton Inn & Suites State College at Williamsburg Square provides guests with the trusted comfort of the Hampton by Hilton brand, offering thoughtful amenities and exceptional service that make every stay memorable.

If you're passionate about hospitality and looking for an opportunity to grow your career, Hampton Inn & Suites State College at Williamsburg Square is the perfect place to join the Shaner Hotels family. Become part of a team dedicated to service excellence, teamwork, and creating outstanding guest experiences.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.