Guest Services Agent: Flexible Hours in a High-Energy Casino

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel & Casino Bristol is seeking a Front Desk Associate to accurately rate rooms and maintain the room rack. You will handle guest requests, answer calls, and support video check-out, ensuring smooth departures.

The role requires a high school diploma or equivalent, with front desk experience preferred and a bachelor’s degree preferred. Flexibility for nights, weekends, and holidays is required, with strong math skills essential for rate handling.

Qualifications

• High school diploma or equivalent; front desk/hotel experience preferred.
• Bachelor’s degree preferred.
• Flexible schedules including nights, weekends, and holidays.
• Strong mathematical skills for rate handling and reporting.

Responsibilities

• Check out vacant/clean rooms and update room rack statuses.
• Run alert date reports and review out-of-order rooms daily.
• Answer phones and respond to guest requests; assist with video check-out.
• Provide bell assistance at departure and verify proper room rates.
• Perform other duties as assigned.

Skills

Front desk/hotel experience

Mathematical skills

Guest service orientation

Education

High School Diploma or equivalent education

Bachelor's degree

Job description

Hard Rock Hotel & Casino Bristol is seeking a Front Desk Associate to accurately rate rooms and maintain the room rack. You will handle guest requests, answer calls, and support video check-out, ensuring smooth departures.

The role requires a high school diploma or equivalent, with front desk experience preferred and a bachelor’s degree preferred. Flexibility for nights, weekends, and holidays is required, with strong math skills essential for rate handling.