Guest Services Agent: Elevate Guest Experience & Reservations

Canad Inns; Grand Forks (ND); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Canadvantage Rewards Program

Employee Discounts, including meal, -?

Educational Scholarships and financial

Employee Events including Staff BBQs,

Job summary

Canad Inns in Grand Forks seeks a guest service professional to ensure an exceptional guest experience. You will address and resolve guest issues with ownership and teamwork, delivering personalized attention throughout each interaction.

You will handle reservations, listen attentively, identify solutions, and ensure timely resolutions while maintaining high quality standards. A positive attitude and flexibility for evenings, weekends, and holidays are essential.

Qualifications

• Experience delivering superior customer service with professional and empathetic approach must manage complaints/input.
• Positive attitude and strong work ethic.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
• Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
• Handle incoming customer reservations and process them efficiently.
• Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
• Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
• All other duties as assigned.

Skills

Customer service

Empathy

Communication

Flexibility

Job description

Canad Inns in Grand Forks seeks a guest service professional to ensure an exceptional guest experience. You will address and resolve guest issues with ownership and teamwork, delivering personalized attention throughout each interaction.

You will handle reservations, listen attentively, identify solutions, and ensure timely resolutions while maintaining high quality standards. A positive attitude and flexibility for evenings, weekends, and holidays are essential.