Guest Services Supervisor

Canad Inns; Grand Forks (ND); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Discounts

Education assistance

Staff events

Career growth

Flexible schedules

Job summary

Canad Inns in Grand Forks, ND seeks a Guest Services Supervisor to maintain outstanding guest service while leading the team. In the absence of the Guest Services Manager, you will assume full department leadership and ensure continuity and high standards of service.

You will assist the Manager with day-to-day duties, greet guests, process reservations, train staff, coordinate with other departments, and resolve concerns promptly to deliver exceptional experiences for every guest.

Qualifications

• Proven leadership and communication skills.
• Ability to coach and train staff.
• Experience in a guest-focused environment.

Responsibilities

• Assist the Manager with daily operations.
• Greet guests and process reservations.
• Attend to guest needs and requests.
• Provide exceptional service and address concerns promptly.
• Train and coach Guest Services Agents.
• Coordinate with hotel departments for smooth operations.
• Complete shift procedures and documentation.
• Ensure adherence to hotel policies and service standards.

Skills

Leadership

Communication

Dependable

Guest service

Job description

The primary purpose of the Guest Services Supervisor role is to maintain excellent customer service while leading the team effectively. As a role model, you provide direction in a comfortable and respectful manner. In the absence of the Guest Services Manager, you are expected to seamlessly take on full leadership of the department, ensuring continuity and high standards of service.

Responsibilities:

• Assist the Manager in day-to-day duties.
• Receive and process incoming customer reservations.
• Greet customers and determine their needs (dates, times, room types, etc.).
• Attend to guests' needs and requests.
• Assist guests with inquiries and provide exceptional customer service.
• Resolve guest concerns and complaints in a professional and timely manner.
• Support, coach, and train Guest Services Agents to maintain service standards.
• Coordinate with other hotel departments to ensure efficient operations and guest satisfaction.
• Complete all required shift procedures, reports, and documentation accurately.
• Ensure hotel policies, procedures, and service standards are consistently followed.
• All other duties as assigned.

Qualifications:

• Experience in a similar work environment.
• Strong leadership and communication skills.
• Minimum of 2 years of experience in a similar work environment.
• Previous hotel or supervisory experience is preferred.
• Dependable, reliable, and able to work independently in a fast-paced environment.
• Demonstrated ability to provide exceptional guest service while leading a team.

Availability:

• Must be available to work a flexible schedule, including days, evenings, weekends, holidays, and overnight shifts as required.
• Regular and reliable attendance is required.

Our benefits to support your success:

• Strong personal as well as professional development.
• Continued education assistance, Scholarships.
• Employee Canadvantage Rewards Program.
• Employee Discounts, including meals, room rates, and more!
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more!
• Career Growth Opportunities.
• Flexible Schedules.

About Canad Inns:

Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.