Guest Services Supervisor: Lead & Elevate Guest Experience

Canad Inns; Grand Forks (ND); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Discounts

Education assistance

Staff events

Career growth

Flexible schedules

Job summary

Canad Inns in Grand Forks, ND seeks a Guest Services Supervisor to maintain outstanding guest service while leading the team. In the absence of the Guest Services Manager, you will assume full department leadership and ensure continuity and high standards of service.

You will assist the Manager with day-to-day duties, greet guests, process reservations, train staff, coordinate with other departments, and resolve concerns promptly to deliver exceptional experiences for every guest.

Qualifications

• Proven leadership and communication skills.
• Ability to coach and train staff.
• Experience in a guest-focused environment.

Responsibilities

• Assist the Manager with daily operations.
• Greet guests and process reservations.
• Attend to guest needs and requests.
• Provide exceptional service and address concerns promptly.
• Train and coach Guest Services Agents.
• Coordinate with hotel departments for smooth operations.
• Complete shift procedures and documentation.
• Ensure adherence to hotel policies and service standards.

Skills

Leadership

Communication

Dependable

Guest service

Job description

Canad Inns in Grand Forks, ND seeks a Guest Services Supervisor to maintain outstanding guest service while leading the team. In the absence of the Guest Services Manager, you will assume full department leadership and ensure continuity and high standards of service.

You will assist the Manager with day-to-day duties, greet guests, process reservations, train staff, coordinate with other departments, and resolve concerns promptly to deliver exceptional experiences for every guest.