Guest Services Agent: Create Memorable Welcomes

benchmark; Burlington (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401k with company match

Bonus programs

Comprehensive benefits

Job summary

Boston Marriott Burlington, part of Pyramid Global Hospitality, is hiring a Guest Services Agent. You will greet guests warmly, assist with luggage, orient them to the hotel and local area, and help ensure a memorable stay.

Ideal candidates have at least one year in guest-facing roles, strong communication, and a collaborative spirit. The role requires standing for long periods and flexibility to cover shifts in a fast-paced environment.

Qualifications

• At least one year in a customer service role with high guest interaction.
• A valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Must be able to stand for the duration of the shift.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The bell person/guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• Escort and orient the guest to the front desk for check-in.
• Park and retrieve guests’ vehicles as requested.
• Escort guests and their luggage to their room, explaining amenities and local facts.
• Work with other attendants to ensure each guest has a personalized experience.

Skills

Customer service

Communication

Teamwork

Problem solving

Friendly

Reliability

Job description

Boston Marriott Burlington, part of Pyramid Global Hospitality, is hiring a Guest Services Agent. You will greet guests warmly, assist with luggage, orient them to the hotel and local area, and help ensure a memorable stay.

Ideal candidates have at least one year in guest-facing roles, strong communication, and a collaborative spirit. The role requires standing for long periods and flexibility to cover shifts in a fast-paced environment.