Guest Services Agent | $300 Sign-On Bonus | Front Desk

Highgate Hotels, LP; Honolulu (HI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Job summary

Highgate Hotels, LP is seeking a Guest Services Agent at the Pagoda Hotel in Honolulu, HI. The position pays USD $28.50 per hour and includes a $300 sign-on bonus after 180 days of continuous employment. Full-time hourly role with responsibilities across check-in, guest inquiries, and front desk operations.

Greet guests, assist with reservations, manage communications, and ensure exceptional service throughout the guest stay while adhering to hotel standards and policies.

Qualifications

• College course work in related field helpful.
• High School diploma or equivalent required.
• Computer experience required.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Answer guest inquiries about hotel services and hours.
• Handle check-ins/checkouts in a courteous, efficient manner.
• Maintain and operate front desk systems and communications gear.

Skills

Customer service

Flexible hours

Strong communication

Ability to stand

Education

High School diploma or equivalent

College coursework (related field)

Tools

Computer experience

Job description

Highgate Hotels, LP is seeking a Guest Services Agent at the Pagoda Hotel in Honolulu, HI. The position pays USD $28.50 per hour and includes a $300 sign-on bonus after 180 days of continuous employment. Full-time hourly role with responsibilities across check-in, guest inquiries, and front desk operations.

Greet guests, assist with reservations, manage communications, and ensure exceptional service throughout the guest stay while adhering to hotel standards and policies.