Guest Services Agent

Holiday Inn NOLA; United States; Sur place; USD 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Free parking

Résumé du poste

Holiday Inn NOLA in downtown New Orleans is seeking a Guest Services Agent to warmly welcome guests, check them in and out, and respond to guest needs, ensuring a smooth and positive stay.

The role requires strong customer service and communication skills, the ability to multitask in a fast-paced environment, basic computer and data-entry proficiency, and a professional, friendly demeanor; weekend and holiday shifts may be required.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel PMS a plus.

Responsabilités

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Connaissances

Customer service

Communication

Multitasking

Data entry

Problem solving

Professional demeanor

Formation

High school diploma

Outils

PMS software

Description du poste

129 rooms | 250 sq. ft. meeting/event space Amenities: pool, fitness center. Located in the heart of the Central Business District, our newly redesigned hotel is just steps from top New Orleans landmarks — only two blocks from the Caesars Superdome and Smoothie King Center, and three blocks from Canal Street and the French Quarter. Designed for both business and leisure travelers, this focused-service property delivers modern amenities, reliable consistency, and streamlined guest service. It’s an ideal environment for hospitality professionals who take pride in efficiency, cleanliness, and creating a welcoming stay for every guest.

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.

JOB DESCRIPTION

Job Title: Guest Services Agent

Department: Front Office

Supervision Exercised: NONE

Supervision Received: Front Office Supervisor and Front Office Manager

*FREE PARKING*

MINIMUM REQUIREMENTS

• Education High school diploma preferred.
• Experience Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.
• Skills and Knowledge Strong customer service and communication skills.
• Skills and Knowledge Ability to multitask in a fast-paced environment.
• Skills and Knowledge Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.