Part-Time Guest Services Agent

Suites by Hilton West Sacramento; United States; On-site; USD 19,000 - 28,000; Part time

Job summary

The Barnett is a distinctive hotel in New Orleans' Warehouse District seeking a Guest Services Agent for part-time afternoon and evening shifts. You will greet guests, manage check-ins/check-outs, handle reservations and payments, and deliver personalized concierge-style service to enhance the guest experience.

Ideal candidates are organized, customer-focused, and able to thrive in a fast-paced setting, with a passion for hospitality and a willingness to work weekdays, weekends, and holidays.

Qualifications

• High school diploma preferred.
• Experience in hospitality front desk or customer service.
• Opera Cloud PMS experience a plus.

Responsibilities

• Greet guests with a warm, welcoming attitude and provide genuine hospitality.
• Process check-ins and check-outs, assign rooms, update reservations, and handle payments accurately.
• Deliver personalized service by anticipating needs and responding quickly to requests.
• Take ownership of guest concerns and resolve issues promptly and professionally.
• Provide concierge-style assistance with local dining, attractions, and entertainment recommendations.
• Balance multiple guest requests and tasks while maintaining accuracy and service standards.
• Adapt to changing business needs and guest expectations with a positive, solutions-oriented approach.
• Assist VIP arrivals and special occasions to enhance the guest experience.
• Maintain accurate guest records, reservations, and billing information in line with hotel procedures.

Skills

Hospitality aptitude

Customer service

Communication

Multitasking

Education

High school diploma

Tools

Opera Cloud PMS

Job description

234 rooms | 16,000 sq. ft. meeting/event space

Amenities: contemporary rooms, rooftop pool, five signature dining venues, vibrant communal spaces.

A restored Art Deco hotel just steps from the New Orleans French Quarter, The Barnett offers an authentic New Orleans experience with curated events, live music, and standout food and beverage. Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an engaging environment for hospitality professionals serving both business and leisure travelers.

As one of the most distinctive hotels in New Orleans Warehouse District, The Barnett pulses with New Orleans energy, only blocks away from Caesar's New Orleans and the Caesar's Superdome. Designed to blend luxury with comfort, immaculate guest rooms cultivate a sense of ease. Each boasts vintage-inspired decor, plush bedding, and standout amenities that cater to every need. The Barnett provides a sophisticated, stylish retreat that embodies the spirit of its surroundings, ensuring an unforgettable experience for every guest.

The Guest Services Agent is a hospitality-driven team member responsible for creating memorable guest experiences through exceptional service, genuine connections, and a proactive approach to guest needs. This hands-on role requires an energetic, adaptable, and solutions-oriented individual who thrives in a fast-paced environment, embraces challenges, and takes ownership of the guest experience from arrival through departure.

The ideal candidate is highly organized, enjoys balancing multiple priorities, and brings a positive attitude, creativity, and a genuine passion for hospitality.

This is a part-time position with a focus on afternoon and evening coverage, including weekdays, weekends, and holidays.

MINIMUM REQUIREMENTS

Education

• High school diploma preferred.

Experience

• Previous hospitality, hotel front desk, or customer service experience preferred.
• Previous Hyatt experience preferred.
• Experience with hotel Property Management Systems (PMS), particularly Opera Cloud, is a plus.
• Previous experience with reservations, billing, and payment processing is a plus.
• Familiarity with concierge services, local attractions, restaurants, and entertainment preferred.
• Proficiency in a second language preferred.

Skills and Knowledge

• Genuine passion for hospitality with a warm, engaging, and guest-focused personality.
• Exceptional customer service and communication skills with the ability to create meaningful guest connections.
• Ability to thrive in a fast-paced, high-volume environment while maintaining professionalism and attention to detail.
• Highly adaptable, flexible, and comfortable navigating changing priorities and unexpected challenges.
• Strong organizational skills with the ability to balance multiple tasks and guest requests simultaneously.
• Proactive, solutions-oriented mindset with a willingness to take ownership of guest concerns and follow through to resolution.
• Positive attitude, strong work ethic, and enthusiasm for working in a collaborative team environment.
• Ability to remain calm, patient, and professional during challenging guest interactions.
• Confidence in providing local recommendations and assisting guests with dining, entertainment, transportation, and other concierge-style requests.
• Strong problem-solving skills with a willingness to think creatively and find alternatives to meet guest needs.
• Basic computer proficiency and ability to quickly learn new technology and hotel systems.
• Availability to work afternoon and evening shifts on weekdays, weekends, and holidays based on business needs.
• Ability to stand for extended periods throughout the shift.

Job Duties and Responsibilities

• Create a warm, welcoming, and memorable first impression by greeting guests with genuine hospitality and enthusiasm.
• Perform guest check-ins, check-outs, room assignments, reservation updates, and payment processing accurately and efficiently.
• Deliver personalized guest service by anticipating needs, responding promptly to requests, and finding opportunities to exceed expectations.
• Take ownership of guest concerns and service recovery opportunities, demonstrating empathy, accountability, and follow-through to ensure timely resolution.
• Provide concierge-style assistance, including recommendations for local restaurants, attractions, entertainment, transportation, and unique New Orleans experiences.
• Manage multiple guest requests and operational responsibilities simultaneously while maintaining accuracy, organization, and service standards.
• Adapt quickly to changing business demands, operational challenges, and guest needs while maintaining a positive and solutions-oriented approach.
• Assist with VIP arrivals, special occasions, guest preferences, and personalized touches that enhance the overall guest experience.
• Maintain accurate guest records, reservations, billing information, and payment transactions in accordance with hotel procedures.
• Communicate effectively wi
• Availability to work afternoon and evening shifts on weekdays, weekends, and holidays based on business needs.
• Ability to stand for extended periods throughout the shift.