Guest Services Agent

Onni Properties; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Medical, financial, and personal plans

Fully equipped gym access

Free on-site parking or commuting help

401(k) with employer match

Employee referral program

Annual education allowance

Team-building events

Residential housing discount after 1y

Job summary

Onni is seeking a Guest Services Agent in Seattle to deliver exceptional hospitality to residents and guests, coordinate front desk operations, and support events with a high level of professionalism.

You will handle inquiries, manage packages, and collaborate with multiple teams to ensure a seamless resident experience in a fast-paced environment.

Qualifications

• Front Office/Concierge experience in hotel, residential or customer focused industry.
• Must have excellent customer service and interpersonal skills.
• Excellent oral and written communication skills.
• Ability to work well within a team.
• Must be able to work a minimum 1 weekend day per week.
• Must be able to work early morning and/or night shifts.
• Excellent organizational and time management skills.

Responsibilities

• Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Be sufficient in all programs required to manage residential desk needs.
• Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
• Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies.
• Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries.
• Communicates with Property Manager any relevant feedback from residents and/or other departments.
• Handles telephone and email communications with prompt courtesy.
• Communicates effectively with property management and hotel team.
• Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage.
• Monitors amenities and ensures readiness for events and assists residents with making private reservations.
• Strong written and verbal communication skills for team and guest interactions.
• Ability to multitask in a fast-paced high-volume environment.
• Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinates the storage room by storing and retrieving packages.
• Communicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possible.
• Performs other duties as required

Skills

Front Office/Concierge experience

Education

High School Degree or equivalent

Tools

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Onni Group is hiring a Guest Services Agent in Washington, Seattle

About Onni Group

For over 50 years, Onni has been building communities where people live, work, and play. We're one of North America's largest privately owned real estate companies, with expertise in development, construction, property management, and hospitality across major cities including Seattle, Chicago, Los Angeles, Phoenix, Toronto, and Vancouver. Our hospitality portfolio includes Level Hotels & Furnished Suites and restaurant concepts such as Solette, Capo & The Spritz, Fora, and Dialtone.

At Onni, you'll learn from experienced professionals, take on real responsibility early, and have room to grow.

Perks & Benefits

• Competitive pay
• Generous Paid Time Off Plan
• Medical, Financial, and Personal Benefit Plans (including HSA and FSA)
• Access to Fully Equipped Gym.
• Free On-Site Parking or Commuting Support
• 401(k) with Employer Match
• Employee Referral Program
• Annual Education Allowance
• Fun and Collaborative Company Culture with Lots of Team-Building Events.
• Friends and Family Rates at Onni Hospitality Brands
• Residential Housing Discount After 1 Year of Continuous Employment

Job Summary

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for.

What You Will Do

• Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Be sufficient in all programs required to manage residential desk needs
• Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc
• Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies
• Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries
• Communicates with Property Manager any relevant feedback from residents and/or other departments
• Handles telephone and email communications with prompt courtesy.
• Communicates effectively with property management and hotel team
• Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage
• Monitors amenities and ensures readiness for events and assists residents with making private reservations
• Strong written and verbal communication skills for team and guest interactions
• Ability to multitask in a fast-paced high-volume environment
• Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
• Coordinates the storage room by storing and retrieving packages
• Communicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possible
• Performs other duties as required

What You Will Bring

• High School Degree or equivalent
• Front Office/Concierge experience in hotel, residential or customer focused industry
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
• Must have excellent customer service and interpersonal skills
• Excellent oral and written communication skills
• Ability to work well within a team
• Must be able to work a minimum 1 weekend day per week
• Must be able to work early morning and or night shifts
• Excellent organizational and time management skills

Salary Range:

23-$24/hr

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.