Guest Services Agent

Onni Group of Companies; Seattle (WA); Presencial; USD 32.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Generous paid time off

Medical, Financial, and Personal Plans

Free on-site parking

401(k) with employer match

Annual education allowance

Gym access

Residential housing discount after 1 y

Descripción de la vacante

Onni Group of Companies is seeking a Guest Services Agent in Seattle, WA. You will provide warm, professional service to residents and guests, manage front desk tasks, and coordinate vendor arrivals while supporting events and inquiries.

The role requires strong communication, multitasking, and a friendly, customer-focused approach in a fast-paced residential/hospitality setting. Weekend availability may be required.

Formación

• High School Degree or equivalent required.
• Front Office/Concierge or hospitality experience preferred.
• Excellent oral and written communication; strong customer-service focus.

Responsabilidades

• Handle guest and resident interactions with a high level of hospitality and professionalism.
• Coordinate arrivals of vendors, guests, deliveries, and direct them to appropriate locations.
• Log maintenance requests and assist with events and inquiries; respond promptly to calls and emails.

Conocimientos

High School Degree/Equiv

Front Office/Concierge experience

Customer service

MS Outlook

MS Word

MS Excel

MS Windows

Educación

High School Diploma or equivalent

Herramientas

MS Outlook

MS Word

MS Excel

MS Windows

Descripción del empleo

Job Description:Onni Group is hiring a Guest Services Agent in Seattle, WashingtonAbout Onni GroupFor over 50 years, Onni has been building communities where people live, work, and play. We’re one of North America’s largest privately owned real estate companies, with expertise in development, construction, property management, and hospitality across major cities including Seattle, Chicago, Los Angeles, Phoenix, Dallas, Toronto, and Vancouver. Our hospitality portfolio includes Level Hotels & Furnished Suites and restaurant concepts such as Solette, Capo & The Spritz, Fora, and Dialtone.At Onni, you’ll learn from experienced professionals, take on real responsibility early, and have room to grow.Perks & Benefits:Competitive payGenerous Paid Time Off PlanMedical, Financial, and Personal Benefit Plans (including HSA and FSA)Access to Fully Equipped GymFree On-Site Parking or Commuting Support401(k) with Employer MatchEmployee Referral ProgramAnnual Education AllowanceFun and Collaborative Company Culture with Lots of Team-Building EventsFriends and Family Rates at Onni Hospitality BrandsResidential Housing Discount After 1 Year of Continuous EmploymentJob SummaryAre you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for.What You Will DoHandles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Be sufficient in all programs required to manage residential desk needs.Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies.Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries.Communicates with Property Manager any relevant feedback from residents and/or other departments.Handles telephone and email communications with prompt courtesy.Communicates effectively with property management and hotel team.Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage.Monitors amenities and ensures readiness for events and assists residents with making private reservations.Strong written and verbal communication skills for team and guest interactions.Ability to multitask in a fast-paced high-volume environment.Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.Coordinates the storage room by storing and retrieving packages.Communicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possible.Performs other duties as required.What You Will BringHigh School Degree or equivalentFront Office/Concierge experience in hotel, residential or customer focused industryProficiency in MS Outlook, MS Word, MS Excel, and MS Windows requiredMust have excellent customer service and interpersonal skillsExcellent oral and written communication skillsAbility to work well within a teamMust be able to work a minimum 1 weekend day per weekMust be able to work early morning and or night shiftsExcellent organizational and time management skillsSalary Range:$23-$24/hrAbout The Company:OnniFor over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.AI Use:This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.How To Apply:Please apply through the link on the job posting and attach your resume and any other required documents.We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.