Guest Services Agent

Onni Group of Companies; Minnesota; On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

3 weeks PTO

Health Care, Dental, Vision, HSA, FSA,

Life Insurance

Short Term Disability

401(k) with Employer Match

Employee Referral Program

Friends and Family Rates at Onni

Residential Housing Discount

Education Allowance after 1 year

Team events

Job summary

Onni Group is seeking a Guest Services Agent to join our front desk team at our Long Beach, CA property. You will greet guests, administer check-ins/outs, and coordinate services with housing, maintenance and management to deliver exceptional hospitality.

Ideal candidates have a High School Diploma, strong communication skills, and the ability to thrive in a fast-paced luxury environment. This full-time role offers comprehensive benefits and opportunities for growth within Onni's hospitality

Qualifications

• High School Diploma.
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints.
• Excellent oral and written communication skills.
• Ability to work in very high paced work environment and excellent interpersonal skills.
• Must be professional, team-oriented and possess good work ethics.
• Excellent organizational and time management skills.
• Attention to detail and ability to work on multiple projects simultaneously.
• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups.
• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.

Responsibilities

• Greets guests upon arrival and provide excellent front desk customer service.
• Adminsitrates check-ins and check-outs.
• Coordinates the delivery of mail, messages, and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides information to guests on transport and restaurants.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs with Leasing and Resident Services.
• Coordinates Elevator reservations for Residents: move in, move out, delivery.
• Assists with phone calls and emails from Residents and guests.
• Recruits Partners for Onni Rewards program and updates Residents.
• Ensures cleanliness and upkeep of amenity spaces via Property Walks.
• Maintains coffee machines and supplies in Resident Lounge.
• Refs multiple services (Housekeepers, dog walkers, etc.).
• Plans and brainstorms Resident events with Concierge, Resident Services and Property Management.
• Performs other duties as required.

Education

High School Diploma

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description

Onni Group is hiring a Guest Services Agent in Long Beach, California.

About Onni Group

For over 50 years, Onni has been building communities where people live, work, and play. We’re one of North America’s largest privately owned real estate companies, with expertise in development, construction, property management, and hospitality across major cities including Seattle, Chicago, Los Angeles, Phoenix, Toronto, and Vancouver. Our hospitality portfolio includes Level Hotels & Furnished Suites and restaurant concepts such as Solette, Capo & The Spritz, Fora, and Dialtone. At Onni, you’ll learn from experienced professionals, take on real responsibility early, and have room to grow.

Perks & Benefits

• 3 week (15 days) of Paid Time Off
• Benefits include Health Care, Dental, Vision, HSA, FSA, Life Insurance, Short Term Disability, Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance and Pet Insurance
• 401(k) with Employer Match
• Employee Referral Program
• Friends and Family Rates at Onni Hospitality Brands
• Residential Housing Discount
• After 1 Year of Continuous Employment Annual Education Allowance After 1 Year of Continuous Employment
• Fun and Collaborative Company Culture with Lots of Team-Building Events

What Will You do?

• Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
• Administers check-ins and check-outs.
• Coordinates the delivery of mail, messages, and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides a wealth of information to guests on various matters such as transport and restaurant advice.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
• Coordinates Elevator reservations for Residents: move in, move out, delivery
• Assists in a timely manner with all phone calls and emails from Residents and guests
• Recruits Partners for our Onni Rewards program and continuously updates Residents
• Ensures cleanliness and upkeep of amenity spaces by completing Property Walks
• Maintains Service of Resident Lounge Coffee Machines and supplies
• Refers multiple services (Housekeepers, dog walkers, etc.)
• Assists with packages, auditing, dry cleaning and perishable arrangements.
• Plans and brainstorms Resident events with Concierge, Resident Services and Property Management
• Provides administrative duties as needed.
• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management
• Performs other duties as required

What You Bring.

• High School Diploma
• College Courses in Property Management or related field, preferred
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
• Excellent oral and written communication skills
• Ability to work in very high paced work environment and excellent interpersonal skills
• Must be professional, team-oriented and possess good work ethics
• Excellent organizational and time management skills
• Attention to detail and ability to work on multiple projects simultaneously
• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.

Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable.

You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.

After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report.

A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

These job duties are: Coordinates the delivery of mail, messages, and packages. Diffuses conflict or tense situations with residents, prospects and/or guests. Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services

Salary Range: $21.75- $22.75

About The Company

Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.