Guest Liaison

Onni Properties; Chicago (IL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay and a Comprehensive –+

Health Saving Account, Flexible Saving

Annual Education Allowance

Generous Referral Program

Team-building events

Friends and Family rates for hotels

Job summary

Onni seeks a Guest Liaison in Chicago to respond to guest requests with warmth and professional poise. You will handle inquiries about services, events, and directions, while ensuring accurate communication and timely responses. The role includes assisting with reservations, luggage, and basic in-room tech support.

You will leverage MS Office tools to input arrangements and manage daily tasks, aiming to exceed guest expectations and maintain Onni's high service standards.

Qualifications

• Demonstrates outstanding customer service orientation and professionalism.
• Clear and effective written and verbal communication is essential.
• Ability to work harmoniously with team members and vendors.

Responsibilities

• Respond to guest inquiries with hospitality and professionalism, accommodating special requests when possible.
• Assist guests with inquiries about services, hours, events, directions, and more via phone, email, or in person.
• Process packages, faxes, messages, and mail accurately and promptly.
• Follow company Work Rules and Standards of Conduct and report deficiencies.
• Provide concierge knowledge for reservations and recommendations across food, beverage, leisure, transportation, and services.
• Assist with luggage delivery and storage as needed.
• Input guest arrangements into software and manage work orders and billing.
• Support hotel reservations, including quoting, creation, and modification.
• Troubleshoot in-room services such as Internet, TV, and Web services.

Skills

Excellent customer service

Excellent oral and written comms

Interpersonal skills

Education

High School Degree or equivalent

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description:

The Guest Liaison is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

Perks & Benefits:

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What Will You Do?

• Handles all guest interactions with the highest level of hospitality and professionalism in both presentation and verbiage; accommodating special requests whenever possible.
• Assist guests in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Means of communication include telephone, mail, and personal verbal conversation.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Complies with Work Rules and Standards of Conduct. Reports any deficiencies within these regulations to management.
• Works harmoniously and professionally with co-workers, supervisors, and third party vendors.
• Unique concierge knowledge and execution. Ability to assist guest with recommendations and reservations within the capacities of food and beverage, leisure, transportation and professional service inquiries.
• Assist guest where necessary with bringing in, delivering, and storing of luggage.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. Input and follow up on workorders.
• Assist with hotel reservations; including quoting, creation and modification.
• Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Learn resident/guest names and anticipate needs and while exceeding expectations.
• Availability to work unique hours including but not limited to mornings, nights, weekends, and holidays per management discretion.
• Effectively troubleshoot and utilize conflict resolution skillsets to make point-of-contact decisions.
• Completes required daily reports, and checklists.

What You Bring:

• High School Degree or equivalent
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Excellent customer service orientation and excellent interpersonal skills
• Excellent oral and written communication skills

Salary Range:

$23 - $24 per hour

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.