Guest Services Agent - Hospitality

Onni Properties LLC; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health benefits package

Generous PTO

401(k) match

Referral program

Parking or commuting support

Hotel discounts

Education allowance up to $1,000

Housing discount after 1 year

Job summary

Onni is seeking a Guest Services Agent in Seattle to warmly register guests, manage reservations, and provide information on rooms, rates, and amenities. The role supports a smooth reception experience, handles queries, and assists with check-in/out procedures, while coordinating with the Guest Service Manager.

Responsibilities include resolving guest issues, applying the hotel’s selling strategy, and maintaining timely communication with other departments.

Qualifications

• High School Diploma or equivalent.
• Front Office/Concierge experience in hotel, residential or customer-focused industry.
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows.
• Excellent customer service and interpersonal skills.
• Excellent oral and written communication skills.
• Ability to work well within a team.

Responsibilities

• Handle all guest interactions with hospitality and professionalism, accommodating special requests when possible.
• Resolve customer complaints and assist inquiries about services, hours, key personnel, events, directions, etc.
• Respond to guest requests promptly, making recommendations based on local knowledge and company practices.
• Ensure efficient reception experience including check-in/check-out and audit procedures.
• Communicate relevant guest feedback to the Guest Service Manager and other departments.
• Take telephone reservations and changes with courteous service to maximize revenue.
• Process packages, faxes, messages, and mail accurately and timely.
• Coordinate storage room operations for luggage and deliveries.
• Assist with valet and lobby coverage during heavy volume or absences.
• Provide basic in-room service troubleshooting for Internet, TV, etc.

Skills

Customer service

Interpersonal skills

Teamwork

Oral communication

Written communication

Education

High School Diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description: The Guest Services Agent is responsible for registering guests, managing reservations and providing information about rooms, rates and amenities.

Perks & Benefits

• When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you.
• Generous PTO Plan
• 401(k) employer match
• Referral program
• Free on-site parking or commuting support
• Hotel discount at various properties
• Annual education allowance of up to $1,000
• Residential housing discount after 1 year of continuous employment

What Will You Do?

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
• Ensures an efficient reception experience for guests, including check in/out, and complete audit procedures.
• Communicates with Guest Service Manager any relevant feedback from guests and/or other departments.
• Handles telephone reservations and changes with prompt courtesy, applying the hotel’s selling strategy and thorough understanding of the offerings and segmenting, to increase revenue and maximize profit.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinates the storage room by storing and retrieving guest luggage and packages.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage.
• Provides basic trouble-shooting support for in-room services such as Internet, TV, movies, and internet service.
• Works closely with Valet Parking Staff to ensure smooth handling of guest vehicles, luggage (if applicable), deliveries and special requests.
• Performs other duties are required.

What You Bring

• High School Degree or equivalent
• Front Office/Concierge experience in hotel, residential or customer focused industry
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
• Must have excellent customer service and interpersonal skills
• Excellent oral and written communication skills
• Ability to work well within a team

Salary Range: $23-$24/hr

About The Company

Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.