Guest Services Agent

Onni Group of Companies; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

PTO

Health benefits

Gym access

Free parking

401(k) match

Education allowance

Team events

Job summary

Onni Group is seeking a Guest Services Agent in Seattle to provide outstanding hospitality at a residential desk. You will handle guest inquiries, assist residents and vendors, and coordinate with property teams to ensure a smooth on-site experience.

The role requires strong communication, multitasking, and a collaborative spirit, with shifts including weekends and early mornings as needed. Competitive pay and comprehensive benefits accompany the position.

Qualifications

• High School Diploma or equivalent.
• Customer service or front desk experience preferred.
• Excellent written and verbal communication.

Responsibilities

• Provide hospitality with the highest level of service.
• Resolve guest inquiries and coordinate with vendors and residents.
• Handle phone and email communications promptly and professionally.
• Log maintenance requests, reservations, and inquiries in the system.
• Assist with coordinating arrivals of vendors, guests, deliveries and events.
• Support team with timely and accurate information.

Skills

Customer service

Interpersonal skills

Communication skills

Teamwork

Multitasking

Education

High School Diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description:Onni Group is hiring a Guest Services Agent in Washington, SeattleAbout Onni GroupFor over 50 years, Onni has been building communities where people live, work, and play. We’re one of North America’s largest privately owned real estate companies, with expertise in development, construction, property management, and hospitality across major cities including Seattle, Chicago, Los Angeles, Phoenix, Toronto, and Vancouver. Our hospitality portfolio includes Level Hotels & Furnished Suites and restaurant concepts such as Solette, Capo & The Spritz, Fora, and Dialtone.At Onni, you’ll learn from experienced professionals, take on real responsibility early, and have room to grow.Perks & BenefitsCompetitive payGenerous Paid Time Off PlanMedical, Financial, and Personal Benefit Plans (including HSA and FSA)Access to Fully Equipped Gym.Free On-Site Parking or Commuting Support401(k) with Employer MatchEmployee Referral ProgramAnnual Education AllowanceFun and Collaborative Company Culture with Lots of Team-Building Events.Friends and Family Rates at Onni Hospitality BrandsResidential Housing Discount After 1 Year of Continuous EmploymentJob SummaryAre you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for.What You Will DoHandles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possibleBe sufficient in all programs required to manage residential desk needsResponsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etcResponds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policiesEnsures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiriesCommunicates with Property Manager any relevant feedback from residents and/or other departmentsHandles telephone and email communications with prompt courtesy.Communicates effectively with property management and hotel teamCoordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garageMonitors amenities and ensures readiness for events and assists residents with making private reservationsStrong written and verbal communication skills for team and guest interactionsAbility to multitask in a fast-paced high-volume environmentProcesses packages, messages, and mail which may be either outgoing or incoming in an accurate and timely mannerCoordinates the storage room by storing and retrieving packagesCommunicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possiblePerforms other duties as requiredWhat You Will BringHigh School Degree or equivalentFront Office/Concierge experience in hotel, residential or customer focused industryProficiency in MS Outlook, MS Word, MS Excel, and MS Windows requiredMust have excellent customer service and interpersonal skillsExcellent oral and written communication skillsAbility to work well within a teamMust be able to work a minimum 1 weekend day per weekMust be able to work early morning and or night shiftsExcellent organizational and time management skillsSalary Range:23-$24/hrAbout The Company:OnniFor over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.AI Use:This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.How To Apply:Please apply through the link on the job posting and attach your resume and any other required documents.We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.