Guest Services Agent

Pineapple Hospitality; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic and fun company as a Guest Services Agent, where you'll be the welcoming face for our guests at an upscale boutique hotel. This role involves ensuring exceptional customer service from check-in to check-out, assisting guests with their luggage, and providing information about the hotel and local attractions. If you have a passion for hospitality and enjoy making a positive impact on others, this is the perfect opportunity for you. With a commitment to redefining hospitality, you'll thrive in a supportive environment that values your contributions and offers plenty of growth opportunities.

Qualifications

• 3-6 months of related experience preferred.
• Ability to interact positively with guests and team members.

Responsibilities

• Perform front desk duties including check-ins and room scheduling.
• Assist guests with luggage and provide information about the hotel.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Education

High School Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Career Opportunities with Pineapple Hospitality

A great place to work.

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Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.

Who we’re looking for:

GUEST SERVICES AGENT

We need someone to be the face of our friendly company as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you’ll be ensuring guests receive great customer service from the time they exit their cab to entering their room and everything in between.

This position is temporary and will end October 31, 2025

What to expect:

Here are a few things that will make your days full and rewarding:

1. Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests.
2. Assist arriving and departing guests with their luggage to and from guest rooms.
3. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements, including their transportation needs.
4. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.

Your experience and qualifications:

1. High School Diploma or equivalent.
2. Three to six months related experience preferred.
3. Working knowledge of Microsoft Windows and Office.
4. Ability to effectively interact with all hotel guests and team members in a polite and positive manner.
5. Ability to quickly assess situations and create effective resolutions to problems.
6. Possess a passion to provide excellent customer service.

Why us?

As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team.