Guest Services Agent

Onni Group of Companies; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Guest Services Agent to provide exceptional front desk services to residents and guests. In this dynamic role, you will greet guests, manage check-ins and check-outs, and ensure their needs are met with a high level of customer service. Your organizational skills will help coordinate various services and events, while your attention to detail will ensure a welcoming environment. Join a team that values professionalism and teamwork, and enjoy perks like generous PTO and an annual education allowance. This is a fantastic opportunity to contribute to a company that has been building communities for over 50 years.

Benefits

3 weeks PTO

Annual education allowance of up to $1,000

Referral program

Residential housing discount after 1 year

Friends and family rates for hotel properties

Qualifications

• High School Degree required; college courses in Hospitality Management preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Greet guests and provide excellent customer service.
• Administer check-ins and check-outs efficiently.
• Coordinate mail and package deliveries for residents.

Skills

Customer Service

Communication Skills

Organizational Skills

Interpersonal Skills

Attention to Detail

Education

High School Degree

College courses in Hospitality Management

Tools

MS Project

Outlook

Word

Excel

Windows

Job description

Join to apply for the Guest Services Agent role at Onni Group of Companies

Get AI-powered advice on this job and more exclusive features.

Job Description

The Guest Services Agent is responsible for providing front desk services to residents and guests, undertaking various administrative duties, and diffusing conflict or tension with residents, prospects, and guests. The Agent responds to a wide variety of guest requests by accurately assessing their needs and requests, adding personal recommendations and touches to maximize customer satisfaction.

Perks & Benefits

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for hotel properties throughout the company

What Will You Do?

• Greet guests upon arrival, providing excellent customer service and anticipating their needs.
• Administer check-ins and check-outs.
• Coordinate delivery of mail, messages, and packages.
• Communicate services with Resident Services, Leasing, Maintenance, and Management.
• Provide information on transport, restaurants, and local services.
• Diffuse conflicts with residents, prospects, and guests.
• Coordinate Resident Move-ins and Move-outs, working with Leasing and Resident Services.
• Manage elevator reservations for residents.
• Assist with phone calls and emails from residents and guests.
• Recruit partners for the Onni Rewards program and update residents.
• Maintain cleanliness of amenity spaces and ensure coffee machines are stocked.
• Refer services like housekeeping and pet walking.
• Assist with packages, dry cleaning, and perishable arrangements.
• Plan resident events with the team.
• Perform administrative duties as needed.
• Communicate daily and upcoming events among staff.
• Perform other duties as required.

What You Bring

• High School Degree
• College courses in Hospitality Management or related field preferred
• Proficiency in MS Project, Outlook, Word, Excel, and Windows
• Commitment to exceeding guest service expectations with high-level luxury touchpoints
• Excellent communication skills
• Ability to work in a high-paced environment and strong interpersonal skills
• Professionalism, teamwork, and good work ethics
• Excellent organizational and time management skills
• Attention to detail and ability to handle multiple projects
• Flexibility, positivity, and outgoing personality
• Flexible schedule including weekends, holidays, and overnight shifts

Salary Range

$23 - $24 per hour

About The Company

Onni has been building communities for over 50 years, focusing on quality construction, innovation, sustainability, and customer satisfaction across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply

Please apply through the link on the job posting, attaching your resume and any other required documents. We thank all applicants for their interest; only those under consideration will be contacted.