Guest Services Agent

Staypineapple; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a vibrant and growing company that redefines hospitality! As a Guest Services Agent, you will be the friendly face welcoming guests into our upscale boutique hotel. Your role will involve ensuring exceptional customer service from check-in to check-out, assisting with luggage, and providing information about the hotel and surrounding attractions. This is not just a job; it's an opportunity to make a positive impact on the experiences of our guests. With excellent pay, benefits, and plenty of growth opportunities, this dynamic and fun environment is perfect for those who love to spread joy and make a difference.

Benefits

Flexible PTO

Medical/Dental/Vision Insurance

401(k)

Life Insurance

Pet Insurance

Hotel Discounts

Food & Beverage Discounts

Learning & Growth Opportunities

Special Events & Celebrations

Qualifications

• 3-6 months related experience preferred.
• Ability to interact with guests in a polite manner.

Responsibilities

• Completing daily front desk duties including check-ins and check-outs.
• Assisting guests with luggage and providing information about the hotel.

Skills

Customer Service

Microsoft Office

Problem Solving

Communication

Education

High School Diploma or equivalent

Job description

4 days ago Be among the first 25 applicants

To quick apply to this position, text SP3999 to [phone]

Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.

Who We’re Looking For

GUEST SERVICES AGENT

We’re about the friendliest company you’ll ever come across—and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you’ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.

What To Expect

Here are a few things that will make your days full and rewarding:

• Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests.
• Assist arriving and departing guests with their luggage to and from guest rooms.
• Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.
• Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.
  
  

Your Experience And Qualifications

• High School Diploma or equivalent.
• Three to six months related experience preferred.
• Working knowledge of Microsoft Windows and Office.
• Ability to effectively interact with all hotel guests and team members in a polite and positive manner.
• Ability to quickly assess situations and create effective resolutions to problems.
• Possess a passion to provide excellent customer service.
  
  

Why us?

As a Growing Company, Staypineapple Offers Plenty Of Opportunities. If You Love Making a Positive Impact On The Lives And Experiences Of Others, Join Our Team. Plus, We Offer

• Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
• Hotel discounts
• Food & Beverage discounts
• Learning & growth opportunities
• Special events & celebrations
  
  

Pay: $21.63 per hour

Status: Full Time

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Hospitality

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