Guest Services Agent

DoubleTree by Hilton Hotel Atlanta - Roswell; Roswell (GA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Team Member Hotel Discount

Uniforms Provided

Health Insurance

401k with Employer Match

Job summary

DoubleTree by Hilton Hotel Atlanta - Roswell in Roswell, GA is seeking a friendly Front Desk/Guest Relations associate. You will welcome guests, manage check-ins/outs, and assist with reservations and rate quotes. Upsell opportunities and accurate folio charging are essential parts of the role.

We value empathy, hospitality, and strong cash handling alongside solid computer skills. Join a team focused on delivering memorable guest experiences in a high-touch environment.

Qualifications

• High school diploma or equivalent required.
• 3-12 months experience in guest relations or a related role.
• Strong cash handling and basic computer skills.
• Excellent communication and guest service skills.

Responsibilities

• Check guests in and out and handle reservations.
• Provide room rate quotes and upsell where appropriate.
• Assist guests with inquiries, directions and hotel services.
• Pre-register and manage blocks and same-day or future reservations.
• Coordinate with housekeeping and front desk for smooth operations.

Job description

COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.POSITION PROFILEPerform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.ESSENTIAL RESPONSIBILTIESHandle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.Manage phone activity including providing general knowledge to callers.Cancel room reservations according to procedures.Walk customers in a professional and courteous manner according to procedures.Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESHigh school diploma or equivalent experience.Three to twelve months of employment in a related position guest relation position with this company or other organizations.Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.Working knowledge is generally learned on-the-job.Communicate information and hotel services to management, staff and guests.PHYSICAL DEMANDSAbility to stand on your feet for extended periods of timeBending and lifting to support organization of the hotel and officesBENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchFood and Beverage DiscountsTuition ReimbursementIf you like a high-touch, community-connected environment where you can thrive, this is the hotel for you. Passionate about service and ready to grow with a strong Hilton flag in a fast-growing suburban market? Let’s talk. Click Here to learn what makes DoubleTree Alpharetta stand out.