Guest Service Agent

Hilto; Shreveport (LA); On-site; USD 23,000 - 29,000; Full time

Job summary

HRI is seeking a Guest Services Agent to join the Front Office team in Shreveport, LA. You will greet guests, register and check them in or out, and respond to inquiries to ensure a positive stay.

Experience in hospitality or customer service is preferred, and familiarity with hotel PMS is a plus. A professional, friendly demeanor and strong communication skills are essential.

Qualifications

• Education: High school diploma preferred.
• Experience: Previous hospitality or customer service experience preferred.
• Experience: Experience with hotel PMS a plus.
• Skills: Strong customer service and communication skills.
• Skills: Ability to multitask in a fast-paced environment.
• Skills: Basic computer and data-entry proficiency.
• Skills: Problem-solving and conflict-resolution ability.
• Skills: Professional, friendly, and welcoming demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem-solving

Conflict resolution

Friendly demeanor

Education

High school diploma

Tools

Hotel PMS

Job description

313 rooms | 1,900 sq. ft. meeting/event space Amenities: rooftop pool with panoramic views, whirlpool, 24-hour fitness center, three on-site restaurants, airport shuttle. Conveniently located next to the Shreveport Convention Center, just two blocks from the Red River and a mile from the Louisiana Boardwalk.

With nearby offices, including Capital One, Shaw Industries, and Chesapeake Energy, this property offers an ideal environment for hospitality professionals focused on business and event-driven operations. The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.

JOB DESCRIPTION

• Job Title: Guest Services Agent
• Department: Front Office
• Supervision Exercised: NONE
• Supervision Received: Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

• Education: High school diploma preferred.
• Experience: Previous hospitality or customer service experience preferred.
• Experience: Experience with hotel Property Management Systems (PMS) a plus.
• Skills and Knowledge: Strong customer service and communication skills.
• Skills and Knowledge: Ability to multitask in a fast-paced environment.
• Skills and Knowledge: Basic computer and data-entry proficiency.
• Skills and Knowledge: Problem-solving and conflict-resolution ability.
• Skills and Knowledge: Professional, friendly, and welcoming demeanor.

JOB DUTIES AND RESPONSIBILITIES

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.