Guest Services Agent

Hotel Fauchère; Milford (CT); On-site; USD 14,000 - 16,000; Part time

Job summary

Hotel Fauchère in Milford, CT is seeking a part-time Guest Services Agent to ensure smooth front desk operations and guest satisfaction. You will greet guests, manage check-ins and check-outs, handle payments, and assist with room blocks and amenities.

This role requires knowledge of Oracle, familiarity with the hotel reservations process, and a professional, welcoming demeanor. You will coordinate with the Director of Hotel Operations and oversee breakfast preparations to start each day right.

Qualifications

• Knowledge of customer service best practices.
• Ability to communicate clearly with guests and colleagues.
• Professional, welcoming demeanor required.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Process payments and manage room assignments.
• Coordinate with Director of Hotel Operations on guest amenities and room blocks.

Skills

Customer service

Communication

Tools

Oracle

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Services Agent

Rooms PartTime Milford, PA, US

30+ days ago Requisition ID: 1273

Salary Range: $14.00 To $16.00 Annually

Job Title: Guest Services Agent

Reports directly to: Director of Hotel Operations

Job Overview: The Guest Services Agent will be responsible for ensuring the smooth operation of Guest Services and guest satisfaction.

Responsibilities and Duties: Knowledge of Oracle. Understanding of the hotel room reservation process; check in, check out, etc. Greeting guests and making them feel welcome. Hotel ambassador- share property knowledge. Assigning rooms. Processing payments. Accommodating guest requests. Work with the Director of Hotel Operations on guest amenities, room blocks, rate flex,etc. Check rooms daily to ensure proper cleanliness. Oversee breakfast preparations.