Guest Services Agent

Onni Level Properties California LLC; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

3 weeks PTO

Annual education allowance up to $1,OO

Referral program

Residential housing discount after 1年

Friends and family rates for Hotel Pro

Job summary

Onni Group of Companies is seeking a friendly front desk associate in Los Angeles. You will greet guests, manage check-ins/outs, and coordinate with Resident Services, Leasing, Maintenance, and Management to ensure a seamless experience.

Responsibilities include answering phones, handling emails, and supporting administrative duties while promoting high-end guest service and comfort in a dynamic, luxury environment.

Qualifications

• High School diploma or equivalent; hospitality knowledge preferred.
• Proficient with MS Office (Outlook, Word, Excel).
• Excellent communication and ability to work in fast-paced hospitality environment.

Responsibilities

• Greets guests upon arrival and provides excellent front desk service.
• Check-ins and check-outs administration.
• Delivers mail, messages, and packages.

Skills

Front desk customer service

Communication

Organization

Time management

Teamwork

Flexibility

Education

High School Diploma or equivalent

Hospitality-related coursework preferred

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Perks and Benefits

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered.

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

What You Will Do

• Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
• Administering check-ins and check-outs.
• Delivers mail, messages and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides a wealth of information to guests on various matters such as transport and restaurant advice.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Provides administrative duties as needed.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services.
• Coordinates Elevator reservations for Residents: move in, move out, delivery.
• Assists in a timely manner with all phone calls and emails from Residents and guests.
• Recruits Partners for our Onni Rewards program and continuously updates Residents.
• Ensures cleanliness and upkeep of amenity spaces by completing Property Walks.
• Maintains Service of Resident Lounge Coffee Machines and supplies.
• Refers multiple services (Housekeepers, dog walkers, etc.)
• Assists with packages, auditing, dry cleaning and perishable arrangements.
• Liaison between LEVEL hotel and LEVEL Hope + Flower Extended Stay guests; assists with arrival and departure, room FOBs and mail keys.
• Assists Residents with Friends and Family bookings with LEVEL Plans and brainstorms Resident events with Concierge, Resident Services and Property Management.
• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management.
• Performs other duties as required.

What You Bring

• High School Degree College Courses in Hospitality Management or related field, preferred.
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints.
• Excellent oral and written communication skills.
• Ability to work in very high paced work environment and excellent interpersonal skills.
• Must be professional, team-oriented and possess good work ethics.
• Excellent organizational and time management skills.
• Attention to detail and ability to work on multiple projects simultaneously.
• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups.
• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.

Fair Chance & Background Check

Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

The following are job duties that may be affected by criminal history determinations:

• Night Security Monitoring: Overseeing the security of the premises during nighttime hours, including monitoring CCTV.
• Handling Late Check-Ins: Managing late-night guest check-ins, including the processing of payments and identification.
• Emergency Response: Acting as the primary contact for emergencies during overnight hours.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf.

Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fai Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/

About the Company

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

Salary Range: $25.00

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

Level Company Description

Level Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.

Interview Requirement

Please note, all Onni hiring requires at minimum an official virtual or in-person interview prior to offer stage.