Guest Services Agent

Onni Properties LLC; Dallas (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health Savings Account

Flexible Saving Account

Annual Education Allowance

Generous Referral Program

Discounted hotel stays

Job summary

Onni Properties LLC is seeking a Guest Services Agent to enhance resident experiences at our Dallas-area properties. You will serve residents and visitors with a high level of customer care, coordinate tours, and assist with daily hotel-style services to ensure smooth operations.

Ideal applicants bring hospitality experience, strong communication, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Experience in hospitality or customer-facing roles is preferred.
• Strong communication and problem-solving skills for resident interactions.
• Ability to handle multiple tasks professionally.

Responsibilities

• Greet residents and guests, addressing inquiries with professionalism.
• Coordinate property tours and assist leasing team with scheduling.
• Assist with packaging and mail handling, ensuring timely processing.
• Provide basic troubleshooting for in-room services (Internet, TV, etc.).
• Maintain up-to-date local information on attractions and events for residents.
• Support check-in/check-out and audit procedures to ensure accuracy.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High School Diploma

Tools

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description:Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for.Perks and Benefits:Competitive pay and a Comprehensive Benefit PackageHealth Saving Account, Flexible Saving Account, Employee Assistance ProgramAnnual Education AllowanceGenerous Referral ProgramFun and collaborative company culture with lots of team-building eventsDiscounted hotel stays in multiple locations through our Hospitality brand.What You Will Do:Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible; resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident concerns; facilitates all inquiries and concerns in connection with our Elevated Living Experience offered, hours of operations, key team members, in-house experiences, directions, etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge.Organizes resident personal belongings, messages, and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service.Assists the leasing team with the scheduling and organization of property tours.Complies with Workplace Rules and Standards of Conduct.Interacts harmoniously and professionally with all team members at the designated property.Assure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Privy to all activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with solution providers in these areas to provide information, ticketing, and reservations for residents and guests.Stores and retrieves personal luggage and belongings delivered to the property.Utilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately and in a timely manner.Assists in processing Resident Care request for residents and guest via telephone or in person.Provides basic trouble-shooting technical support for guest suite services such as cable, internet, TV movies, games, and web service.Facilitates the point of entry for solution provider deliveries and resident move ins and outs.Manages guest(s) parking space assignment and issues guest(s) parking passes.Oversees the bicycle sharing program.Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.Ensures an efficient reception experience for guests, including check in/out, and complete audit procedures.Communicates with Guest Service Manager any relevant feedback from guests and/or other departments.Handles telephone reservations and changes with prompt courtesy, applying the hotel’s selling strategy and thorough understanding of the offerings and segmenting, to increase revenue and maximize profit.Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.Coordinates the storage room by storing and retrieving guest luggage and packages.Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage.Answers leasing prospect calls, pre-qualifying prospects and setting appointments.Facilitates property tours when necessary to support business needs.Facilitates hotel check-ins by following standard operating procedures.Provides basic trouble-shooting support for in-room services such as Internet, TV, movies, and internet service.Works closely with Valet Parking Staff to ensure smooth handling of guest vehicles, luggage (if applicable), deliveries and special requests.Performs other duties as required.What You Bring:High School Degree or equivalentProficiency in MS Outlook, MS Word, MS Excel, and MS Windows requiredExcellent customer service orientation and interpersonal skillsExcellent oral and written communication skillsAbout The Company:OnniFor over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.AI Use:This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.How To Apply:Please apply through the link on the job posting and attach your resume and any other required documents.We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.