Guest Services Administrator

PNC Financial Services Group; Farmers Branch (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading financial services group is seeking a Guest Services Administrator in Dallas, TX. This role focuses on delivering exceptional customer service within the Realty Services organization and requires strong administrative capabilities. The successful candidate will facilitate guest interactions, coordinate events, and support senior leadership while demonstrating effective communication and problem-solving skills.

Benefits

Comprehensive Benefits Package

401(k) with company match

Medical, Dental, and Vision Insurance

Paid Time Off

Education Assistance

Qualifications

• 4+ years of related business or functional experience.
• Experience in administrative roles with a focus on customer service.
• Ability to manage high levels of confidentiality.

Responsibilities

• Coordinate activities for PNC Guest Services spaces, including scheduling and greeting guests.
• Support business leadership with administrative functions.
• Provide high-level customer service to end users and executives.

Skills

Customer Focus

Problem Resolution

Effective Communication

Managing Multiple Priorities

Education

Associates Degree or Equivalent

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Guest Services Administrator within PNC's Realty Services organization, you will be based in Dallas, TX.

In addition to the bulleted list below, this role will include daily facility-related support by acting as a liaison for the facilities management team.

Job Description

• Coordinates all activities associated with PNC Guest Services spaces, including greeting guests, scheduling rooms, phone services, maintaining highly professional appearances, coordinating vendor services, and facilitating special events.Provides concierge and administrative services as needed.
• Provides support to business leadership, which may include Executive Committee members, and their departments by performing an array of administrative functions requiring confidentiality, initiative and sound decision making.
• Provides highest level of customer service for all end users and Executives.
• Anticipates all end user needs and resolves problems quickly and efficiently.
• Participates in regularly assigned short- and long-term projects based on the needs of Realty Services and/or other lines of business.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Budget Management, Customer Advocacy, Outsourcing, Pricing Management, Problem Resolution, Results-Oriented, Sound Decision Making (Inactive), Vendor Relationships

Competencies

Broadcasting Equipment Management, Customer Interaction, Effective Communications, Internal Resource Coordination, Managing Multiple Priorities, Problem Solving, Scheduling Work and Activities

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitYour PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.