Guest Services & Activities Coordinator

Carrington College; Hot Springs (AR); On-site; USD 14,000 - 19,000; Full time

Job summary

KOA welcomes guests with warm, professional front desk service at our Hot Springs campground. You will handle registrations, reservations, store sales, and activities support, reporting to the Campground Manager.

We value friendly communication, neat appearance, and the ability to work nights, weekends, and holidays. Background checks are required and a positive guest-first attitude is essential to deliver memorable experiences.

Qualifications

• Must speak and understand English fluently.
• Experience using cash registers and computer systems.
• Willing to work nights, weekends, and holidays.
• Excellent customer service skills.
• Ability to maintain confidentiality.

Responsibilities

• Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
• Greeting all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
• Handle all guest issues with respect by listening and acknowledging their concern.
• Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
• Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Campground Manager and/or Owner(s) for all front office and store facilities.
• Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA's, and being knowledgeable of all national and local advertising and discount programs.
• Assist or lead campground activities for our guests.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. This may include assisting with Maintenance or Housekeeping duties on which you are qualified to perform.

Skills

Fluent English

Cash register operation

Guest service

Confidentiality

Job description

KOA welcomes guests with warm, professional front desk service at our Hot Springs campground. You will handle registrations, reservations, store sales, and activities support, reporting to the Campground Manager.

We value friendly communication, neat appearance, and the ability to work nights, weekends, and holidays. Background checks are required and a positive guest-first attitude is essential to deliver memorable experiences.