Guest Services

Better Talent; United States; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO

Health insurance

Life insurance

Dental insurance

Vision insurance

Retirement plan

HSA/FSA

Job summary

Breathe Easy Rentals in Destin, FL is seeking a Guest Services Coordinator to deliver exceptional guest experiences by assisting with reservations, resolving issues, and coordinating support across teams. This role involves problem-solving, dispatching field staff, handling escalated situations, and ensuring smooth communication between guests and operations.

The ideal candidate is highly organized, adaptable, and customer-focused, with strong communication and technical skills.

Qualifications

• Self-motivated and self-sufficient, while seeking guidance when needed.
• Able to communicate effectively with homeowners and guests.
• Technical computer skills on all forms of hardware – laptops, tablets and mobile devices.
• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Professional in all forms of communication such as email, phone calls, video calls and texts.
• Ability to work well under pressure in an agile, fast-paced environment.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Highly responsive and reliable.
• Strong attention to detail.

Responsibilities

• Deliver exceptional guest experiences and resolve issues.
• Assist with reservations and coordinate support across teams.
• Dispatch field staff and manage escalated situations.
• Communicate clearly with guests and operations.
• Support Breezeway tasks and maintain schedules.

Skills

Communication

Time management

Customer service

Problem-solving

Adaptability

Tech literacy

Attention to detail

Reliability

Job description

Company Overview

Breathe Easy Rentals is a locally owned and operated vacation rental management company based in Destin, Florida. We specialize in delivering exceptional guest experiences while maximizing results for property owners along the Emerald Coast, including Destin, Miramar Beach, and Fort Walton Beach.

As a growing company managing a diverse portfolio of vacation homes and condos, we take pride in combining professional systems with a personal, hands-on approach. Unlike large, remote management companies, our team is local, allowing us to respond quickly, maintain high standards, and truly care for every property and guest experience.

Our success is built on strong values:

• Integrity – We believe in honest communication and doing what’s right
• Passion – We love hospitality and creating memorable vacations
• Growth – We are constantly improving, evolving, and expanding

We are a fast-growing organization with big goals, including expanding our portfolio and becoming a leading vacation rental company on the Emerald Coast. With that growth comes opportunity for career advancement, skill development, and being part of a team that values hard work and collaboration.

Why Work With Us?

• Be part of a supportive, team-oriented environment
• Opportunities for growth in a rapidly expanding company
• Work in a dynamic industry where no two days are the same
• Make a real impact on guest experiences and property success

If you’re motivated, reliable, and enjoy working in a fast-paced environment, we’d love to have you join our team.

Position Summary

The Guest Services Coordinator is responsible for delivering exceptional guest experiences by assisting with reservations, resolving issues, and coordinating support across teams. This role involves problem-solving, dispatching field staff, handling escalated situations, and ensuring smooth communication between guests and operations. The ideal candidate is highly organized, adaptable, and customer-focused, with strong communication and technical skills. Working in a fast-paced, 24/7 environment, this role plays a key part in creating positive, memorable stays for every guest.

What You’ll Do

• Passion for customer service and ownership of the customer experience
• Ability to work a flexible schedule including nights, weekends, and holidays as needed to support the needs of a 24/7 business
• Have the ability to make decisions that are in the best interest of Easy Vacation Services and Breathe Easy Rentals and the guest, bridging the gap for guest understanding while displaying empathy
• Have the ability to learn on the fly and follow along with real-time information
• Superior verbal and written communication skills
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Organization skills and be able to multi-task
• Schedule and help keep on top of any Breezeway tasks that are required
• Other responsibilities as assigned

Required Qualifications

• Self-motivated and self-sufficient, while being able to seek guidance when needed
• Ability to communicate effectively with homeowners and guests
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Availability to work Sunday through Saturday, early mornings and evenings as needed
• Professional in all forms of communication such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail

Compensation, Benefits & More

• Compensation: $20 - 22 /hour
• Benefits:
• PTO
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts (HSAs, FSAs, HRAs)
• Long-term disability insurance
• Short-term disability insurance
• Schedule: Wednesday through Sunday; flexible schedule including nights, weekends, and holidays as needed
• Job Type: Full-time
• Location: Destin, FL