Guest Experience Specialist - Seagrove/30A

Better Talent; Santa Rosa Beach (FL); Presencial; USD 25 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO

Health insurance

Vision insurance

HSAs/FSAs

Resumo da oferta

Scenic Stays in Destin/30A area is seeking a Guest Experience Specialist who thrives in a fast-paced, hospitality-driven environment. This onsite role at a condominium complex focuses on delivering a warm, personalized guest and owner experience while coordinating reservations and front desk duties.

This position rewards strong communicators with solid organizational skills and a teamwork mindset. Typical hours are 9am–5pm; weekends are required.

Qualificações

• Strong communication skills in person and on the telephone.
• Good organizational skills.

Responsabilidades

• Ensure a positive guest/owner experience. Eye contact and smiling are essential.
• Assist guests with all phases of reservations, i.e., phone reservations, walk-ins, check-ins/check-outs, guest packets, etc.
• Answer all incoming calls in a professional and pleasant manner and with a "smile" in your voice.
• Prepare and follow up with work orders for owners and/or guests.
• Communicate with housekeeping and maintenance.
• Greet all coming into the front desk area.
• Assist General Manager and Assistant General Manager with other tasks as needed.

Conhecimentos

Strong communication

Organizational skills

Descrição da oferta de emprego

Guest Experience Specialist - Seagrove/30A

Company Overview:

Scenic Stays, where the Emerald Coast is our playground!

We know that when guests are booking their trip to Destin and 30A, they are presented with numerous vacation rental companies to choose from. But it’s our commitment to exceptional hospitality that makes us stand out from the crowd and keeps our guests coming back year after year. Our mission is to provide an unforgettable, personalized, and hassle-free experience that our guests will want to share for years.

As a highly motivated team, we bring 200 years of combined hospitality industry experience, ensuring exceptional guest experiences and a desirable work environment for our employees. Our company culture is built on hospitality and adaptability; whether it’s helping guests create their perfect getaway or aiding homeowners with maximizing their rental income - we are always up to meet the challenge.

Position Summary:

We are currently seeking results oriented individuals who are eager to join a fast growing company that is locally owned and operated. We are in search of highly motivated team members who are comfortable and experienced working in an onsite condominium complex. Ideal qualities for each candidate is hospitality driven, adapts easily on the job, and seeks a high level of guest and owner satisfaction.

Responsibilities

Responsibilities include, but are not limited to:

• Ensure a positive guest/owner experience. Eye contact and smiling are essential.
• Assist guests with all phases of reservations, i.e., phone reservations, walk-ins, check-ins/check-outs, guest packets, etc.
• Answer all incoming calls in a professional and pleasant manner and with a "smile" in your voice.
• Prepare and follow up with work orders for owners and/or guests.
• Communicate with housekeeping and maintenance.
• Greet all coming into the front desk area.
• Assist General Manager and Assistant General Manager with other tasks as needed.

Qualifications

• Strong communication skills in person and on the telephone
• Good organizational skills

Hourly Rate: $18.00 - $20.00

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Vision insurance
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

Schedule

Typically, 9am - 5pm. Days may vary by season. Weekends are a must.